Scene+ is a unique joint venture focused on delivering rewarding experiences for its members. The Fraud Analyst will combat fraud by analyzing fraud journeys, managing risks for loyalty redemptions, and collaborating with various stakeholders to implement effective fraud prevention strategies.
Responsibilities
- Focus on fraud operations. You will regularly review fraud alerts and member-reported fraud claims to assess the nature of transactions. Utilizing critical thinking and standard operating procedures (SOPs), you will determine the validity of alerts or claims and report transactions accordingly
- Investigate. You will review fraud reported adjustments to identify anomalies that require further investigation, review suspicious activity to prevent potential fraud and action escalated cases that are reported by members
- Analyze. You will analyze and document business requirements related to fraud prevention and detection. You will extract, analyze, and interpret fraud-related data from the data warehouse to identify trends, patterns, and anomalies. Using analytical tools and critical thinking, you will generate insights to support fraud detection, prevention strategies, and operational decision-making
- Collaborate. You will involve collaborating with stakeholders to identify potential fraud risks and implementing effective strategies to mitigate them. You will work closely with other departments such as Cybersecurity, Legal and Member services as well as partner fraud departments to resolve fraud issues in a timely and efficient manner
- Implement automation. You will leverage automation in day-to-day fraud monitoring and within the fraud prevention platform to streamline investigative workflows, complete reporting, and enhance fraud monitoring capabilities
- Optimize policies and procedures. You will ensure that new requirements align with our current fraud management processes and organizational goals. You will contribute to the ongoing improvement of the fraud operational playbook. You will ensure the playbook aligns with all impacted parties and adheres to established IT security policies and procedures
Skills
- Experience with fraud prevention platforms, rules configuration and system management
- Familiarity with fraud operational practices
- Curiosity to find root causes, resolve problems, and prevent recurring issues
- Innovative with excellent problem-solving skills
- Growth mindset and willingness to advance knowledge of the latest operational and technical challenges
- Prioritization of customer experience, operating with a sense of urgency and empathy
- Ability to independently manage multiple ongoing assignments under tight timelines
- Ability to navigate the demands of stakeholders
- Ability to translate technical concepts for a nontechnical audience while maintaining professionalism and patience
- Value collaboration with individuals who bring diverse backgrounds, experiences, and perspectives
- Exposure to fraud monitoring tools, case management tools, Python, and SQL for running queries
Benefits
- Health and wellness benefits
- Employer-matched RRSP savings
- Performance-based bonus program
- Free movies
- Free grocery delivery
Company Overview
Scene+ is an entertainment loyalty program that enables members to earn and redeem points for movies and tickets to live events. It was founded in 2007, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.sceneplus.ca/.
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