Role Overview
We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Toledo, Ohio area. The role will encompass expertly configuring and programming devices, overseeing system commissioning, and delivering comprehensive customer training. The position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.
What You Will Do
Execute all Level I installer roles and responsibilities, demonstrate exceptional organizational skills, exhibit a deep understanding of project scopes and service expectations, assume leadership responsibilities, mentor Level 1 installers, establish and maintain regular communication channels, and showcase expertise in working with various systems.
Why It Might Be a Fit
The ideal candidate will have a minimum of 2 years of experience in a construction trade, advance knowledge of electricity, hands-on/field experience, and basic telecommunication knowledge. The role offers a competitive base salary, bonus and commission programs, paid time off, and a range of benefits including health insurance, disability insurance, and a 401k plan.
Requirements
- Minimum 2 years with a previous construction trade
- Advance knowledge of electricity (high and/or low voltage)
- Hands-on/field experience from previous work experience
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
- Ability to identify and use common low voltage cabling
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license
Benefits
- Competitive base salary
- Bonus and commission programs
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
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