Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Field Service Technician is responsible for performing preventative maintenance on Varian Medical Systems equipment, ensuring operational efficiency and managing customer relationships.
Responsibilities
- Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures
- Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region
- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership
- Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures
- Communicate required follow up actions to primary assigned representative
Skills
- Excellent time management and professional communication skills both internal to Varian and externally to customers
- Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills
- Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field
- Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems
- Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope
- Basic technical experience with micro-computers/PC based systems
- Basic technical knowledge and experience with simple hand tools
- Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law
- Minimum: HS Degree or Equivalent
- Has completed all required VMS training classes for HW Preventive Maintenance
- Strong ability to manage customer expectations while building and maintaining positive relationships
- Vocational training or military experience with electronics
- Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Company Overview
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