At careerzynith, we're on a mission to revolutionize the short-term rental industry by providing exceptional guest experiences and unparalleled property management services. As a key member of our team, you'll play a vital role in delivering outstanding customer support and ensuring the seamless operation of our short-term rental properties. • *About careerzynith careerzynith is a dynamic and innovative company that's passionate about creating unforgettable experiences for our guests. With a focus on short-term rentals, we're committed to providing top-notch services that exceed our guests' expectations. Our team is dedicated to delivering exceptional customer support, and we're looking for like-minded individuals to join our ranks. • *Job Summary We're seeking an experienced Virtual Assistant / Airbnb Customer Support Specialist to join our team on a contract-to-hire basis. As a key member of our support team, you'll be responsible for managing guest communications, resolving issues in a timely and efficient manner, and providing accurate information about our properties and neighborhoods. If you're a customer service rockstar with a passion for short-term rentals, we want to hear from you! • *Key Responsibilities As a Virtual Assistant / Airbnb Customer Support Specialist, you'll be responsible for • Guest and reservation management Process reservations, manage guest communications, and ensure a seamless guest experience. • Virtual property management Coordinate housekeeping, arrange amenities, and ensure the smooth operation of our properties. • Cleaner management, scheduling, and coordination Schedule and coordinate with cleaners, ensuring our properties are always clean and ready for guests. • Addressing guest issues Resolve guest complaints and issues in a timely and efficient manner, ensuring a high level of customer satisfaction. • Providing accurate information Offer accurate information about our properties and neighborhoods, ensuring guests have a comprehensive understanding of their stay. • *Success Metrics To measure your success in this role, we'll be tracking the following key performance indicators • Maintain a quick response rate to all inquiries Respond to guest inquiries within a timely manner, ensuring a high level of customer satisfaction. • Resolve all guest issues with a high sense of urgency Address guest complaints and issues in a timely and efficient manner, ensuring a high level of customer satisfaction. • Contribute to a review rating of 4.8 or higher Work towards achieving an exceptional review rating, reflecting our commitment to delivering outstanding customer support. • *Essential Qualifications To succeed in this role, you'll need • 2+ years of customer service experience Proven experience in customer-facing roles, with a focus on delivering exceptional customer support. • 2+ years of vacation rental customer service or hotel experience Experience in the short-term rental industry, with a focus on delivering exceptional guest experiences. • Availability to work during normal U.S. business hours Be available to work during standard business hours, ensuring you're always available to support our guests. • *Preferred Qualifications While not essential, the following qualifications would be beneficial • Experience with Airbnb customer service Familiarity with Airbnb's customer service platform and processes. • Ability to work with multiple technology platforms Experience working with multiple technology platforms, with a focus on learning new technologies as needed. • Tech Savvy Proficiency in using technology to manage guest communications, reservations, and property operations. • *Additional Skills and Qualifications To excel in this role, you'll need • Tech Savvy Proficiency in using technology to manage guest communications, reservations, and property operations. • Strong verbal, written, and reading of the English language Excellent communication skills, with a focus on delivering clear and concise messages. • Extreme attention to detail A keen eye for detail, ensuring accuracy and precision in all aspects of your work. • Outstanding customer service A passion for delivering exceptional customer support, with a focus on exceeding guest expectations. • Excellent typing, including speed and accuracy Proficiency in typing, with a focus on speed and accuracy. • Creative problem solver Ability to think creatively, resolving complex issues and finding innovative solutions. • Independent thinker Ability to work independently, with minimal supervision. • Strong decision-making skills Ability to make informed decisions, with a focus on delivering exceptional customer support. • Excellent at following directions Ability to follow instructions, with a focus on delivering high-quality results. • *Career Growth Opportunities and Learning Benefits At careerzynith, we're committed to supporting your career growth and development. As a Virtual A