Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment where you can grow your skills and advance your career? Look no further than careerzynith, a forward-thinking global organization that values people-first culture and genuine belonging. As a Technical Support / Customer Service Representative, you'll join a diverse team from 70+ countries, united in our mission to provide outstanding customer experiences and tech-powered innovation.
**A Career Powered by You**
At careerzynith, we're not just looking for talented individuals – we're seeking passionate game-changers who share our commitment to exceptional customer service. Our remote Technical Support / Customer Service Representative role offers a unique opportunity to reimagine your career journey, develop new skills, and build lasting relationships with colleagues from around the world. With a focus on people-first culture, we invest in our team members' growth and well-being, providing a supportive environment that fosters success and happiness.
**Career Growth and Personal Development**
careerzynith is a company that believes in empowering its team members to reach their full potential. With a range of FREE Learning and Leadership Development programs, you'll have access to the tools and resources needed to succeed in your role and beyond. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. As a Technical Support / Customer Service Representative, you'll have the opportunity to:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offer additional products and/or services
* Deliver expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in it for you**
As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If you're ready to take your career to the next level and join a dynamic team of game-changers, apply today! careerzynith is an equal opportunity employer committed to diversity, equity, and inclusion. We can't wait to hear from you and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Job Type:** Full-time
**Pay:** From $16.00 per hour
**Benefits:**
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Professional development assistance
* Referral program
**Application Question(s):**
* Please provide your direct email address.
**Work Location:** Remote
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**About careerzynith**
careerzynith is a global organization that values people-first culture and genuine belonging. We're a company that believes in empowering our team members to reach their full potential, providing a supportive environment that fosters success and happiness. With a focus on innovation and customer experience, we're committed to delivering exceptional results and making a positive impact on the world.
**Join the careerzynith Team**
If you're passionate about delivering exceptional customer experiences and joining a dynamic team of game-changers, apply today! We can't wait to hear from you and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
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