Introduction to Concentrix and Our Mission
At Concentrix, we are driven by a passion to deliver exceptional customer experiences and make a meaningful impact on the businesses we serve. As a global leader in customer engagement services, we are committed to fostering a culture of diversity, innovation, and growth. Our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent, and we invite you to join us on this exciting journey. In this role, you will have the opportunity to work from the comfort of your own home, providing technical support and customer care to small businesses and helping them succeed with QuickBooks.
Job Overview
As a Technical Support Associate I, you will be responsible for responding to basic and routine technical inquiries, including hardware, software, and other designated client products. Your primary focus will be on assisting external users of our client's technical products or services by answering questions, solving problems, and providing exceptional customer support. If you are passionate about helping others and have a desire to learn and grow, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Assist customers with QuickBooks, researching and providing resolution to questions and problems
- Troubleshoot technical issues, including hardware, software, and networking
- Solve problems that may be unstructured and require conceptual thinking skills
- Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
- Listen attentively to customer needs and concerns, demonstrating empathy and building rapport
- Prepare complete and accurate work, including appropriately notating accounts as required
- Participate in activities designed to improve customer experience and business performance
Ideal Candidate Profile
We are looking for individuals who are passionate about delivering exceptional customer service, curious, and eager to learn. Our ideal candidate is someone who:
- Has a passion for helping others and providing excellent customer service
- Is curious, with a desire to always learn more and strong problem-solving skills
- Can work effectively as a team member and independently with minimal supervision
- Communicates effectively, both written and verbally
- Can troubleshoot basic and routine customer issues that are technical in nature
- Is adaptable, dependable, and flexible, with the ability to rotate shifts as needed
Essential Qualifications
To be considered for this role, you must:
- Have a high school diploma or GED
- Be at least 18 years of age
- Have a strong passion for delivering exceptional customer service
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in technical support or customer service
- Knowledge of QuickBooks or other accounting software
- Strong technical skills, including hardware, software, and networking
What We Offer
In return for your hard work and dedication, we offer a comprehensive compensation package, including:
- Competitive base pay starting at $14.00 per hour
- Casual dress attire
- Paid training to teach you the skills you need to succeed
- Medical, Dental, and Vision Plans available
- Paid Time Off (PTO)
- 401(k) Savings Plan
- Employee Referral Bonuses
Career Growth and Development
At Concentrix, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:
- Paid training to teach you the skills you need to succeed
- Ongoing coaching and feedback to help you improve your performance
- Opportunities for advancement and career growth
Work Environment and Company Culture
Our company culture is built on a foundation of diversity, inclusion, and respect. We believe in creating a work environment that is welcoming, supportive, and empowering. As a Concentrix employee, you can expect:
- A dynamic and fast-paced work environment
- A team-oriented culture that values collaboration and teamwork
- Opportunities to make a meaningful impact on the businesses we serve
Conclusion
If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. As a Technical Support Associate I, you will have the opportunity to work from home, provide technical support and customer care to small businesses, and help them succeed with QuickBooks. Don't miss out on this exciting opportunity to join our team and start your career with Concentrix today!
Apply Now