Introduction to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on the communities we serve. As a leader in the energy industry, we are committed to providing sustainable, affordable, and reliable energy to our customers. Our company culture is built on a foundation of customer-first values, environmental sustainability, and diversity, equity, and inclusion. We are seeking talented and customer-centric individuals to join our team and help us achieve our vision of being the most trusted and respected energy company in the region.
Job Overview
We are currently seeking an experienced Spanish Customer Care Specialist to join our team in Portland, OR. As a Spanish Customer Care Specialist, you will play a critical role in delivering exceptional customer experiences to our Spanish-speaking customers. You will be responsible for providing customer care via telephone and email, resolving customer inquiries and issues, and promoting our products and services. If you are passionate about delivering outstanding customer service and are fluent in Spanish, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Promote a customer-first culture and commit to delivering outstanding results for customers
- Provide customer care via telephone to existing and future customers, delivering services such as billing, credit and collections, service requests, energy efficiency, and customer account management
- Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings
- Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means
- Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan
- Prepare written communication with the use of templates
- Communicate with field personnel via phone or electronic means to process customer work orders
- Demonstrate adherence to identified performance measures as outlined in the Customer Contact Center Guidelines
- Navigate through multiple computer software programs to address account information specific to customer inquiries
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
Requirements
To be successful in this role, you will need to possess the following qualifications:
- High School Diploma or GED Certificate; or the equivalent combination of education and work experience
- A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience
- Ability to gather necessary information from internal and external customers, determine appropriate course of action, and provide information to customers
- Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes
- Active listening, conflict resolution, and problem-solving skills
- Proficient with the use of personal computers to access and input relevant information on customer accounts
- Ability to perform basic math calculations
- Ability to type a minimum of 30 WPM
- Knowledge of general company policies and procedures as well as those specific to billing, credit/collections, service, and account management is preferred
- Ability to work scheduled shifts and meet attendance requirements
- Successfully complete a background check and drug screen
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bilingual or multilingual skills, with the ability to communicate fluently in Spanish
- Experience working in a call center or customer service environment
- Knowledge of energy industry practices and procedures
- Experience with customer relationship management (CRM) software
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive paid training program
- Excellent benefits, including paid time off, medical and dental insurance, tuition reimbursement, and 401K options
- Opportunities for career growth and development
- Hybrid work arrangement, with the option to work from home based on performance
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
Company Culture
At blithequark, we are proud of our company culture, which is built on a foundation of customer-first values, environmental sustainability, and diversity, equity, and inclusion. We believe in creating a workplace that is inclusive, respectful, and supportive of all employees, and we are committed to providing opportunities for growth and development to all members of our team.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion
At blithequark, we are committed to making a positive impact on the communities we serve, and we believe that our employees are the key to our success. If you are looking for a challenging and rewarding career opportunity with a leading energy company, we encourage you to apply for this role. Join our team and be a part of making a difference in the lives of our customers!
Apply Now