Introduction to arenaflex
arenaflex is a leading organization in the medical device industry, dedicated to providing innovative solutions and exceptional customer experiences. As a pioneer in orthopedic medical education and training, we are committed to empowering healthcare professionals with the knowledge and skills necessary to deliver outstanding patient care. Our team of experts is passionate about making a difference in the lives of patients and healthcare professionals alike, and we are now seeking a highly skilled and experienced Senior Customer Excellence Manager to join our ranks.
Job Overview
In this critical role, you will serve as the face of arenaflex to resident and fellowship programs within the Upper Extremities market, organizing and executing all activities related to the program. As a Senior Customer Excellence Manager, you will direct and oversee the strategy and implementation of the resident/fellows program, ensuring that core activities are driven and key metrics are achieved. You will also collaborate closely with our marketing team to support clinical education events and national academic meetings, focusing on education and training, clinical product support, resident/fellow tracking, and internal transition when moving to practice.
Key Responsibilities
- Develop and maintain a strategic plan for fellows engagement, ensuring alignment with corporate and business unit objectives
- Collaborate effectively with cross-functional teams to ensure aligned execution on all strategic programs
- Update strategy effectiveness through the development and tracking of key metrics, measuring fellows program effectiveness and making change recommendations based on findings
- Implement and train representatives on best practices and programming surrounding the fellows strategy
- Partner with sales representatives, sales leadership, and key opinion leader program directors to optimize engagement and experience with fellows
- Create strategies and programming that lead to the early adoption of arenaflex products before or during fellowship
- Collaborate with the Medical Education team to execute programming that connects fellows with surgeon thought leaders in education programming
- Establish metrics for monitoring product adoption in fellowships and recommend strategic changes to improve effectiveness
Fellows Course Program Execution
- Partner with Medical Education to drive attendance with fellows at the annual fellows course
- Collaborate with cross-divisional partners on fellows programming
- Drive awareness to all fellowships
- Lead course details, agenda, faculty selection, and execution needs
- Provide on-site and in-lab support and leadership
- Work with faculty to deliver on program objectives
Fellows Transitions Execution
- Develop a program and tracking system for transitioning fellows into practice
- Collaborate with current and future sales representatives to ensure fellows are effectively transitioned within arenaflex when moving into practice
- Track and drive internal execution of 100% of all trained fellows into their new practice
- Train receiving representatives on best practices for supporting the transition of new surgeons into their territories
Requirements and Qualifications
To be successful in this role, you will need:
- A Bachelor's degree, with an MBA preferred
- 10+ years of work experience, with 7+ years of medical device or Medical Education experience preferred
- 7+ years of relevant clinical experience in Orthopedics
- Experience working within complex interdivisional procedures and policies
- Strong technical expertise to facilitate HCP medical education programs
- Ability to transmit knowledge, including technical, clinical, and health economics information
- Expertise in marketing strategy, segmentation concept, and sales process
Essential Skills and Competencies
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Collaborative mindset with a focus on building and leveraging cross-functional relationships
- Strategic thinking and problem-solving skills
- Ability to analyze competitive education and training activities to determine best practices
- Strong project management skills, with the ability to set direction and shape future needs for the entire Residents/Fellows program offering
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Customer Excellence Manager, you will have access to a range of training and development opportunities, including:
- Professional development programs to enhance your skills and knowledge
- Leadership development opportunities to prepare you for future roles
- Collaboration with cross-functional teams to broaden your understanding of the business
- Access to industry-leading technology and innovative solutions
Work Environment and Company Culture
arenaflex is a dynamic and innovative organization, with a strong focus on customer excellence and employee satisfaction. Our company culture is built on the values of integrity, respect, and teamwork, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Senior Customer Excellence Manager, you will be part of a high-performing team that is passionate about making a difference in the lives of patients and healthcare professionals.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary range of $112,800 - $239,900, plus bonus eligibility and a range of benefits, including:
- Comprehensive health insurance
- Retirement savings plan
- Professional development opportunities
- Access to industry-leading technology and innovative solutions
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Customer Excellence Manager position at arenaflex. With your expertise and passion for orthopedic medical education and training, you will play a critical role in shaping the future of our organization and making a difference in the lives of patients and healthcare professionals. Apply now to join our team and take the first step towards an exciting and fulfilling career with arenaflex.
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