Introduction to American Collectors Insurance
American Collectors Insurance, a leading specialist in collector car insurance policies since 1976, is seeking a highly skilled and licensed customer service representative to join our innovative team. As part of the NSM Insurance Group, we collaborate with renowned companies such as Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse in the realm of collectibles and collector car insurance. Our mission is to "Embrace, Protect, and Expand the Collector Community," and we are committed to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
Job Overview
We are looking for a talented and experienced Licensed Customer Service Representative to work alongside our underwriters in our Customer Care Center. As the first point of contact for existing customers, you will provide exceptional customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Address client needs and concerns via phone and email, providing prompt, accurate, and friendly customer service
- Maintain and utilize a working understanding of underwriting compliance guidelines to ensure adherence to service standards
- Answer back-to-back inbound calls and make outbound calls as needed to establish customer relationships and follow up with customers
- Service existing customers with endorsements, payments, policy changes, and other requests, including those that require underwriting authority
- Cancel and non-renew policies according to procedures, ensuring compliance with regulatory requirements
- Complete necessary documentation quickly and efficiently, meeting production goals and deadlines
- Conduct risk analysis and evaluate underwriting quality of applicants to match premium to underwriting risk
- Evaluate application factors and details to ensure accurate underwriting decisions
- Meet all production goals and complete new business applications for existing customers as needed
- Perform other duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent, with an active Property & Casualty or Personal Lines insurance license in your state of residence
- Prior experience working in a customer-facing insurance service role, with a demonstrated ability to provide exceptional customer service
- Excellent communication skills, both written and verbal, with a positive customer and quality focus
- Proficiency in multi-tasking, follow-through, and follow-up, with an organized and detail-oriented approach to work
- Advanced computer skills and reliable high-speed internet, with the ability to work in a remote or hybrid environment
- A proactive approach to problem-solving, with critical thinking and reasoning skills
- A positive and upbeat attitude, with a passion for client interaction and a commitment to delivering exceptional customer service
Desired Qualifications
While not essential, the following qualifications are desirable:
- An associate or bachelor's degree in a related field, such as insurance, business, or communications
- Prior underwriting experience, with a strong understanding of underwriting principles and practices
- Prior experience working on a hybrid or remote team, with a demonstrated ability to work independently and collaboratively
- Prior insurance sales experience, with a strong understanding of insurance products and services
Career Growth Opportunities and Learning Benefits
At American Collectors Insurance, we are committed to the growth and development of our employees. As a Licensed Customer Service Representative, you will have access to:
- Comprehensive training programs, designed to enhance your knowledge and skills in insurance and customer service
- Ongoing coaching and mentoring, to support your career development and goals
- Opportunities for advancement, with a clear path for career progression and professional growth
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service
Work Environment and Company Culture
Our company culture is built on a foundation of passion, excellence, and community. We value our employees and are committed to providing a work environment that is:
- Supportive and inclusive, with a focus on diversity and equality
- Dynamic and fast-paced, with a emphasis on innovation and creativity
- Collaborative and team-oriented, with a strong sense of camaraderie and shared purpose
- Flexible and adaptable, with a range of work arrangements to suit different needs and preferences
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range of $43-46k ($21-23/hr) depending on experience level. Our benefits include:
- Health insurance (medical, dental, vision), with flexible spending and health savings accounts
- Life insurance, with a range of coverage options to suit different needs and preferences
- Retirement plan, with a company match and a range of investment options
- Paid time off, with a generous allowance for vacation, sick leave, and holidays
- Overtime availability, with opportunities for extra hours and additional compensation
- Employee referral program, with rewards and incentives for referring friends and colleagues
Conclusion
If you are a motivated and experienced customer service professional, with a passion for insurance and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Licensed Customer Service Representative at American Collectors Insurance, you will be part of a dynamic and supportive team, with a range of opportunities for career growth and development. Don't miss out on this chance to join a leading company in the insurance industry and take your career to the next level. Apply now and become part of our vibrant community of enthusiasts, historians, and guardians of prized possessions.
Ready to apply? Click the link below to submit your application and take the first step towards an exciting and rewarding career with American Collectors Insurance.
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