Welcome to arenaflex
At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our commitment to making each home safer and more livable drives our passion for delivering exceptional customer experiences. As a leader in the home improvement industry, we're dedicated to building a welcoming and inclusive workplace where everyone can thrive. We're proud to be a certified Great Place to Work® and a multi-recipient of Top Workplaces, recognized for our efforts in creating a positive and supportive environment for all employees.
About the Role
We're seeking an experienced and skilled Call Center Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, scheduling customer service calls, and reviewing completed service tickets for quality assurance. Your exceptional communication skills, positive attitude, and ability to work in a fast-paced environment will make you a valuable asset to our team. If you're passionate about delivering outstanding customer experiences and thrive in a dynamic and supportive environment, we want to hear from you.
Key Responsibilities
- Provide exceptional customer service during all inbound and outbound phone calls, maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
- Schedule service customers with local technicians as needed, ensuring timely and efficient service delivery.
- Review completed service tickets for quality assurance in your region, identifying areas for improvement and implementing changes to enhance our services.
- Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region, fostering strong relationships and collaboration.
- Be enthusiastic, adaptable, and patient, with a strong focus on detail and data efficiency, to ensure seamless customer interactions.
- Perform other duties as assigned by your supervisor, demonstrating your flexibility and commitment to supporting department and company-wide initiatives.
Essential Qualifications
To be successful in this role, you'll need:
- A High School Diploma or equivalent, providing a solid foundation for your future growth and development.
- At least 1 year of Customer Service Experience, with a proven track record of delivering exceptional customer experiences and resolving issues efficiently.
- At least 1 year of previous office or administrative experience, with a strong understanding of office operations and administrative procedures.
- Computer and keyboard proficiency, with the ability to perform job duties in a paperless environment, utilizing technology to enhance productivity and efficiency.
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner, both internally and externally.
- Strong problem-solving skills, with the ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems, all while maintaining a positive and professional demeanor.
- Ability to work in a fast-paced, high-energy, team-oriented environment, with a "roll up your sleeves" and "today not tomorrow" mentality, driving results and achieving goals.
Preferred Qualifications
While not essential, the following skills and qualifications will be highly regarded:
- Ability to type at least 50 words per minute (wpm), with a high level of accuracy and efficiency, to ensure timely and effective communication.
- Highly organized, with strong time management skills and the ability to be resourceful when necessary, to prioritize tasks and manage multiple projects simultaneously.
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive range of benefits, including:
- Industry-leading compensation package, recognizing your value and contributions to our team.
- Fully paid Medical, Dental, and Vision benefits after 90 days, ensuring your health and wellbeing are protected.
- 401k Savings Plan, helping you plan for your future and achieve your long-term goals.
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs, supporting your work-life balance and overall wellbeing.
- Childcare benefits to support families, because we understand the importance of family and work-life balance.
- Endless opportunity for growth and advancement, with a focus on employee development and career progression.
Other Perks
We also offer a range of other benefits, including:
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling, to help you navigate life's challenges.
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions, to enhance your lifestyle and wellbeing.
- Gym membership compensation - your insurance will help cover the cost of your gym membership, supporting your health and fitness goals.
Our Culture
At arenaflex, we're proud of our culture, which is built on the principles of inclusion, sustainability, and reliability. We strive to create an environment that embraces differences and fosters inclusion, where everyone feels valued, respected, and supported. Our commitment to diversity and inclusion is unwavering, and we're dedicated to creating a workplace where everyone can thrive.
Awards and Accolades
We're proud of our achievements, which include:
- Recognition as a top workplace by The Plain Dealer, Energage, and Great Place to Work®.
- Multi-year recipient of Top Workplaces USA, demonstrating our ongoing commitment to excellence.
- Certified by Great Place to Work®, acknowledging our dedication to creating a positive and supportive work environment.
Join Our Team
If you're passionate about delivering exceptional customer experiences, thrive in a dynamic and supportive environment, and are committed to growing and developing your skills, we want to hear from you. Apply now to become a part of our team and take the first step towards an exciting and rewarding career with arenaflex.
Apply Now