Introduction to blithequark
At blithequark, we are dedicated to delivering exceptional healthcare services that make a meaningful difference in the lives of our patients. As a leading multi-specialty physician-led organization, we have been providing access to extraordinary care in over 145 locations and more than 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas since 1994. Our team of over 600 doctors and advanced practice providers is nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.
About the Role
We are seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our team. As the initial point of contact for our patients, healthcare facilities, physicians, clinical staff, and practices, you will play a vital role in facilitating patient healthcare needs and providing exceptional customer service. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicate directly with providers (physicians) to relay pertinent clinical information during after hours and document and send messages to providers and clinical staff in the electronic health record for clinical-based needs.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.
Essential Qualifications
- High School Diploma or GED required.
- 2-5 years of experience in customer service or healthcare, with a strong preference for recent healthcare experience.
- Typing speed of minimum 35 wpm with 90% accuracy.
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position.
- Must live within 1 hour of St. Louis, Missouri.
Preferred Qualifications
- Experience working with electronic health records and insurance basics.
- Knowledge of MyChart and appointment instructions.
- Excellent communication and critical thinking skills, with the ability to provide exceptional customer service in a variety of situations.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Part Time Remote Customer Service Specialist, you will have access to a range of training and development programs, including our BJC Institute for Learning and Development. You will also have the opportunity to work with a talented team of healthcare professionals who are passionate about delivering exceptional patient care.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, respect, and compassion, and we are committed to providing our employees with the resources and support they need to succeed. As a remote worker, you will be part of a dynamic team that is dedicated to delivering exceptional patient care and providing outstanding customer service.
Compensation, Perks, and Benefits
As a Part Time Remote Customer Service Specialist at blithequark, you will be eligible for a range of benefits, including comprehensive medical, dental, vision, life insurance, and legal services. You will also have access to disability insurance, a pension plan, and a 401(k) plan with company match. Additionally, you will be eligible for tuition assistance, paid time off, and adoption assistance. We offer a competitive compensation package and a range of perks and benefits that are designed to support your physical, emotional, social, and financial well-being.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Part Time Remote Customer Service Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a meaningful difference in the lives of our patients. With a range of benefits, opportunities for growth and development, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and start your journey as a Part Time Remote Customer Service Specialist at blithequark!
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