About Us
Lowe's is a leading home improvement retailer with a rich history of providing exceptional customer service and quality products to our customers. As a Fulfillment Associate, you will play a critical role in ensuring that our customers receive their orders on time and in good condition. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
Job Summary
We are seeking a reliable and flexible Part-Time Fulfillment Associate to join our team in Spokane Valley, WA. As a Fulfillment Associate, you will be responsible for assisting customers, delivery team members, and Installation Providers by pulling and preparing orders prior to pick up, replenishing shelves for next customers, and loading merchandise into their vehicles. This role requires a strong ability to work independently and as part of a team, with excellent communication and problem-solving skills.
Key Responsibilities
- Assist customers, delivery team members, and Installation Providers by pulling and preparing orders prior to pick up, replenishing shelves for next customers, and loading merchandise into their vehicles.
- Ensure merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
- Pull merchandise safely for loading onto delivery trucks and help customers and staff move merchandise safely.
- Verify invoices against loaded products to ensure accuracy and completeness.
- Assist with loading merchandise, including large appliances, and ensure deliveries are ready upon truck arrival.
- Work collaboratively with other associates to ensure correct products are delivered on time and meet customer needs.
- Perform other duties as assigned by management to support the success of the store.
What We're Looking For
We are seeking a motivated and detail-oriented individual who is passionate about delivering excellent customer service. To be successful in this role, you will need to have:
Essential Qualifications
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Preferred Qualifications
- 6 months retail experience.
- 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden).
- 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to multitask.
- Ability to lift 25 pounds without assistance and may lift over 25 pounds with or without assistance.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Career Growth Opportunities and Learning Benefits
Lowe's is committed to helping our associates grow their skills and achieve their goals. As a Fulfillment Associate, you will have access to:
- Training and development programs to help you develop your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business travel accident insurance and other benefits to support your well-being.
Work Environment and Company Culture
Lowe's is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Fulfillment Associate, you will be part of a team that is dedicated to delivering exceptional customer service and quality products to our customers. Our company culture is built on the following values:
- Customer obsession.
- Collaboration and teamwork.
- Innovation and creativity.
- Accountability and ownership.
- Continuous learning and improvement.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits to support your well-being and career growth. As a Fulfillment Associate, you will receive:
- A starting rate of pay between $17.00 and $23.80 per hour, depending on experience and qualifications.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee assistance program with concierge, work-life services, and no-cost counseling for all kinds of needs.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business travel accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe's associate discount and broad discount platform.
- Other discretionary benefits, including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by visiting your local Lowe's store.
Equal Opportunity Employer
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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