Introduction to blithequark
At blithequark, we pride ourselves on being a leading inbound call center specializing in customer service and benefits compliance. With a growing portfolio of over 1000 clients, we have established ourselves as a trusted and valued resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice. We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Part-Time Customer Service Representative.
About the Role
We are looking for a talented and empathetic Customer Service Representative who will apply the latest customer service techniques and learn our account management systems to deliver exceptional support to our clients during challenging times. This part-time position offers flexibility, with approximately 3-29 hours of work per week. You will have the opportunity to choose from two available shifts: Fridays from 4:00 PM to 8:00 PM or Mondays from 2:00 PM to 6:00 PM, all in CST. As a remote position, you will work from the comfort of your home office, providing you with a better work-life balance.
Duties and Responsibilities
- Customer Service and Claim Intake: Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries.
- Empathy and Support: Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
- Claim Documentation: Collect and document all claim details provided by the customer into the claim system accurately.
- Issue Resolution: Identify and resolve customer issues by adhering to client-specific handling instructions and utilizing call scripting to ensure consistency and efficiency.
- Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, and adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Core Values: Successfully demonstrate blithequark's core values, including customer-first, self-motivation, teamwork, and continuous improvement.
Required Skills and Abilities
To excel in this role, you will need:
- Language Skills: Ability to read and interpret documents such as police and accident reports, write routine correspondence and detailed accident descriptions, and project a confident, clear, and professional telephone presence.
- Bilingual Skills: Bi-lingual in Spanish is preferred, but not required.
- Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel, and the ability to type at least 40 words per minute.
Education and Experience
We require:
- High School Diploma or GED: A high school diploma or general education degree is essential for this role.
- Quality Assurance Experience: 1-2 years of quality assurance experience is preferred, but not required.
Network Requirements
To work remotely, you will need:
- Speed Test: A speed test must be run from the computer you will be working from (www.speedtest.net) upon hire.
- Ethernet Connection: An Ethernet connection is not required but strongly recommended.
- Private Network: You must be on a private network and not work in public locations.
- No VPNs: No VPNs are allowed, as logins must happen in the US.
Benefits and Compensation
At blithequark, we offer:
- Competitive Compensation: Competitive pay for your work.
- Ancillary Benefits: Eligible for ancillary benefits, including dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, depending on the number of hours worked per week.
- 401K: Eligible for 401K after 6 months of employment.
- PTO: Eligible for paid time off after 90 days of employment.
- Employee Assistance Program: Access to our employee assistance program for support and resources.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Part-Time Customer Service Representative, you will have opportunities to:
- Develop New Skills: Learn new customer service techniques and account management systems to enhance your skills and knowledge.
- Take on New Challenges: Participate in training and development programs to prepare for future roles and responsibilities.
- Advance Your Career: Progress to full-time positions or take on leadership roles within the company.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that values:
- Teamwork: Collaboration and teamwork to achieve common goals.
- Continuous Improvement: Ongoing learning and improvement to stay ahead in the industry.
- Customer Focus: A customer-centric approach to deliver exceptional service and support.
Conclusion
If you are a motivated and customer-focused individual looking for a part-time opportunity to make a difference, we encourage you to apply for the Part-Time Customer Service Representative role at blithequark. With our commitment to excellence, competitive compensation, and opportunities for growth and development, this is an ideal position for those seeking a challenging and rewarding career. Apply now to join our team and start delivering exceptional support to our clients!
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