Introduction to American Airlines and Our Mission
At American Airlines, we are passionate about delivering exceptional customer experiences and connecting people across the globe. As a leader in the aviation industry, we are committed to innovation, diversity, and inclusion. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create an environment where our employees can thrive and grow. If you are a motivated and talented individual looking for a challenging and rewarding career, we invite you to join our team as an IT Infrastructure Engineer.
Job Overview and Responsibilities
In this role, you will be part of our Data Technology Group within the Information Technology Division, responsible for designing, implementing, and maintaining our IT infrastructure. Your primary focus will be on ensuring the stability, security, and efficiency of our systems, as well as providing technical support and guidance to our teams. Some of your key responsibilities will include:
- Designing and implementing conventional and cloud-based infrastructure solutions based on plans from infrastructure architects
- Providing in-depth knowledge of concepts related to server load balancing, WAS clustering, and other application scaling ideas
- Investigating and resolving middleware issues across development, testing, and production environments
- Proactively monitoring local and remote data center operations and equipment, including UPSs, air conditioning, power, office security systems, and all data center processes and procedures
- Fostering a culture of sharing and collaboration among team members
- Staying up-to-date with systems technology best practices and evolving technologies to maintain area expertise and suggest improvements or changes
- Supporting communication and response processes by responding to clients on system issues, maintenance, and system status, and advising and escalating on any long-term or significant issues
- Managing and maintaining Windows Active Directory, including DNS and Group Policies
- Providing guidance to lower-level professionals and assisting when and where necessary
- Participating in rotational on-call schedule for off-hours support
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training
- At least 3 years of experience as an organization or infrastructure engineer or administrator
- Advanced ability to think critically for current and future business conditions, including future technology and business design changes to create flexible, adaptable solutions
- In-depth knowledge of IT business operations, systems requirements, and processes
- Proven expertise in the following areas:
- Server Administration - Linux (RHEL/CentOS 7/8) and Windows (2012/2016)
- Infrastructure as Code - Terraform, Python, Slam, and PowerShell
- Cloud Technologies - Design, development, and delivery of cloud-native applications (Microsoft Azure, AWS, IBM Cloud)
- DevOps - CI/CD, GitHub, Artifactory, or Jenkins
- Containerization - Docker, Kubernetes, Cloud Foundry
- Server and Application Monitoring - Dynatrace, LogDNA, and SysDig
- Ability to analyze complex problems and implement solutions or workarounds
- Ability to work on multiple projects simultaneously with a strong desire to learn and expand depth of knowledge
- Ability to thrive in a fast-paced environment and leverage best practices
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are preferred:
- Master's degree in Computer Science, Computer Engineering, Information Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training
- More than 3 years of experience as an organization or infrastructure engineer or administrator
- Experience with Integrated project management methodology, specifically within the infrastructure area
Career Growth Opportunities and Learning Benefits
At American Airlines, we are committed to the growth and development of our employees. As an IT Infrastructure Engineer, you will have access to a range of training and development opportunities, including:
- Ongoing training and certification programs to enhance your technical skills and knowledge
- Mentorship and coaching from experienced professionals in the field
- Opportunities to work on high-profile projects and collaborate with cross-functional teams
- A culture of innovation and experimentation, where you can try new approaches and technologies
Work Environment and Company Culture
Our company culture is built on a foundation of respect, empathy, and teamwork. We strive to create an environment where our employees can thrive and grow, and where everyone feels valued and included. Some of the benefits of working at American Airlines include:
- A diverse and inclusive workplace with a range of employee resource groups and networks
- A culture of recognition and reward, where your contributions are acknowledged and valued
- Opportunities to get involved in community outreach and volunteer programs
- A range of wellness and health programs to support your physical and mental well-being
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, and vision benefits from day one
- 401(k) program with company match
- Flexible spending accounts and health savings accounts
- Employee assistance program and mental health resources
- Discounts on travel, hotels, and other products and services
Conclusion and Call to Action
If you are a motivated and talented IT professional looking for a challenging and rewarding career, we invite you to apply for the IT Infrastructure Engineer role at American Airlines. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an exciting opportunity to join a leading company in the aviation industry. Don't hesitate to apply - we can't wait to hear from you!
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