Introduction to blithequark and the Healthcare Industry
blithequark is a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. Our mission is to improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. We are committed to addressing complex problems such as uncompensated care within health systems, ensuring appropriate, risk-adjusted revenue for specialized sub-populations, and improving access to and quality of care measurement.
The healthcare industry is rapidly evolving, and blithequark is at the forefront of this transformation. With a strong focus on innovation, compassion, and customer satisfaction, we are dedicated to making a positive impact on the lives of our patients and members. Our team of dedicated associates is passionate about delivering exceptional service and support to those in need, and we are seeking a talented and empathetic Senior Outreach Specialist to join our team.
Role Overview and Responsibilities
As a Senior Outreach Specialist at blithequark, you will play a critical role in our fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits and/or supplemental Nutritional Assistance for families in need. You will utilize a similar system tool as Social Security to assess eligibility and provide a high level of customer service and support to those who meet specific criteria. Your responsibilities will include:
- Making outbound and receiving inbound calls with the intent of promoting blithequark's services, with 90% of your time spent on phone-based activities
- Interviewing patients/members via phone to gather personal and sensitive information in order to determine eligibility for various government programs
- Utilizing blithequark's systems to ensure appropriate questions are asked and interpreting and explaining information such as eligibility requirements and application details
- Using probing questions to clarify eligibility data with patients or members and compiling, recording, and evaluating personal and financial data to determine eligibility
- Ensuring the safety and confidentiality of data and systems by adhering to blithequark's information security policies and completing all annual security and compliance training
Essential Qualifications and Skills
To be successful in this role, you will need:
- At least 2 years of experience in a customer service/call center environment, with a strong focus on providing exceptional service and support to patients and members
- Excellent phone skills, with the ability to communicate effectively and empathetically with patients and members
- Strong data entry skills, with attention to detail and accuracy
- Excellent critical thinking skills, with the ability to analyze complex information and make informed decisions
- Ability to manage difficult people and situations, with a calm and professional demeanor
- Ability to be assertive and proactive in your approach, with a strong focus on achieving results and meeting goals
- Ability to actively listen and show compassion, with a genuine interest in helping patients and members navigate the healthcare system
- Experience working remotely, with a private, quiet office/working space and reliable internet connection
- Associate's Degree preferred, with a strong educational foundation in a related field
Preferred Qualifications and Skills
While not required, the following qualifications and skills are preferred:
- Previous experience working in a healthcare-related field, with a strong understanding of government programs and eligibility requirements
- Knowledge of Social Security benefits and/or supplemental Nutritional Assistance programs, with experience navigating these systems
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, members, and colleagues
- Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and achieving results
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with a rewarding work environment and opportunities for growth and development. As a Senior Outreach Specialist, you will have access to:
- Comprehensive training and onboarding program, with ongoing support and coaching to ensure your success
- Opportunities for career advancement, with a clear path for professional growth and development
- Professional development programs, including training and education on industry trends and best practices
- Collaborative and dynamic work environment, with a team of dedicated and passionate professionals
Work Environment and Company Culture
blithequark is a dynamic and innovative company, with a strong focus on compassion, customer satisfaction, and employee engagement. Our company culture is built on the following values:
- Compassion: We are dedicated to providing exceptional service and support to our patients and members, with a genuine interest in improving their lives and health outcomes
- Integrity: We operate with honesty, transparency, and ethics, with a strong commitment to doing what is right
- Innovation: We are constantly seeking new and better ways to deliver our services, with a focus on innovation and continuous improvement
- Teamwork: We believe in the power of collaboration and teamwork, with a strong focus on building strong relationships with our colleagues and partners
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, with a range of perks and benefits to support your well-being and success. These include:
- Competitive salary, with opportunities for bonuses and incentives
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid time off, with holidays, vacation days, and sick leave
- Matching 401(k) program, with opportunities for retirement savings and planning
- Tuition reimbursement, with support for ongoing education and professional development
- Opportunities for volunteer activities, with paid time off to give back to your community
Conclusion and Call to Action
If you are a compassionate and driven individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for the Senior Outreach Specialist role at blithequark. This is a unique opportunity to join a dynamic and innovative company, with a strong focus on improving the lives and health outcomes of our patients and members. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for anyone looking to make a positive impact in the healthcare industry. Apply today to join our team and start making a difference in the lives of others!
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