Introduction to blithequark and the Industry
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
The healthcare industry is constantly evolving, and at blithequark, we are at the forefront of this change. We are committed to creating a healthcare system that is responsive, affordable, and equitable for all. Our team of dedicated professionals is passionate about making a difference in the lives of our members and their families. If you are looking for a challenging and rewarding career in healthcare, blithequark is the perfect place to start your journey.
Job Overview
As a Healthcare Customer Advisor for Special Needs Families at blithequark, you will have the opportunity to deliver an extraordinary experience to families who need an ally. You will be part of a highly skilled team of Care Advisors who are dedicated to serving and managing special needs for our members and/or their family members. Your role will be to provide holistic family support, owning end-to-end resolution of issues, and serving as an ongoing point of contact for members.
This is a full-time, 40 hours per week position, working Monday through Friday from 9:45am to 6:15pm CST. You will be required to work occasional overtime, given the business need. We offer 18 weeks of paid training, and the hours during training will be 8am-4:30pm CST, ramping up to 9:45am-6:15pm CST the last four weeks of training.
Key Responsibilities
- Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
- Serve as an ongoing point of contact for members, primarily via the phone channel, delivering compassionate support and creating a memorable, positive experience.
- Create and build ongoing relationships with others, including both members and teammates.
- Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments and frame realistic expectations for members.
- Plan, prioritize, organize, and complete work to meet established objectives for our families.
- Manage project time to ensure follow-up and outreach work is completed in a timely manner.
- Maintain accurate family counts on our documentation platform.
- Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
- Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
- Determine appropriate referrals to other programs/services as needed with or without technology guidance.
- Provide high-quality member experience as reflected in post-contact surveys and member feedback.
Essential Qualifications
To succeed as a Healthcare Customer Advisor for Special Needs Families at blithequark, you will need:
- High School Diploma/GED or equivalent work experience.
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, within our Family Engagement Center.
- Must be 18 years of age or older.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 1+ years of A4Me or 3+ months of Quick Assist experience.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.
Skills and Competencies
To be successful in this role, you will need to possess:
- Passion for helping individuals and families of children with special needs.
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless with solving issues and providing support.
- Critical thinking and problem-solving skills, able to prioritize time efficiently.
- Self-starter abilities and thrive in ambiguity without established processes.
- Motivation to improve process.
- Strong written and verbal communication skills with an ability to understand many different special needs conditions, the impact on the family, and then tailor approaches to a variety of unique individuals.
- Ability to diffuse member distress, manage complex situations, and the aptitude to translate complex benefit terminology and processes into common language members can understand and act upon.
- Ability to work well within a team.
- Strong focus on putting member's needs at the center of decisions.
- A drive to add value by delivering more than the customers expect.
- Agility and flexibility to excel in a very fast-paced work environment with constant learning and change.
- Energy for what needs to be done and for overcoming challenges.
- A coachable mindset focused on professional development and able to implement constructive feedback and coaching.
- Highly skilled at de-escalation techniques; able to move conversations toward building trust.
- High emotional intelligence: able to separate self from complaints/escalated members and focus on delivering thoughtful, compassionate care and resolving issues.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor for Special Needs Families, you will have access to:
- Comprehensive training programs to help you develop your skills and knowledge.
- Ongoing coaching and feedback to support your professional development.
- Opportunities to advance your career within the company.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and fun. As a Healthcare Customer Advisor for Special Needs Families, you will be part of a team that is passionate about making a difference in the lives of our members and their families.
We offer a range of benefits and perks to support your well-being and career development, including:
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
- Opportunities for professional development and growth.
Compensation, Perks, and Benefits
The hourly range for this position is competitive and based on several factors, including education, work experience, and certifications. We offer a comprehensive benefits package, incentive and recognition programs, and opportunities for professional development and growth.
Conclusion
If you are passionate about helping individuals and families of children with special needs, and you are looking for a challenging and rewarding career in healthcare, we encourage you to apply for the Healthcare Customer Advisor for Special Needs Families position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our members and their families, while also developing your skills and knowledge in a dynamic and supportive work environment. Apply today and start your journey with blithequark!
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