Introduction to arenaflex and the Industry
arenaflex is at the forefront of simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leader in the healthcare industry, we are committed to making a positive impact on the lives of millions of people. Our mission is to help individuals live healthier lives and make the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. At arenaflex, we are dedicated to delivering exceptional care and service to our members, and we are looking for talented and compassionate individuals to join our team.
Job Overview
We are seeking an experienced and empathetic Healthcare Customer Advisor to join our team of dedicated professionals who are passionate about serving and managing special needs for our members and their families. As a Healthcare Customer Advisor, you will have the opportunity to deliver an extraordinary experience to families who need an ally and advocate. You will be empowered to fast-track resolutions, provide guidance, and connect families with community resources during key transition times throughout their journey. This is a full-time, 40-hour per week position, working Monday through Friday from 9:45am to 6:15pm CST, with occasional overtime as needed.
Primary Responsibilities
- Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
- Serve as an ongoing point of contact for members, primarily via phone, delivering compassionate support and creating a memorable, positive experience.
- Create and build ongoing relationships with members and teammates, fostering a strong team environment through activities such as mentoring and acting as a resource for colleagues.
- Make decisions independently, solve problems creatively, and use sound judgment and critical thinking to resolve complex issues.
- Plan, prioritize, organize, and complete work to meet established objectives for our families, managing project time to ensure follow-up and outreach work is completed in a timely manner.
- Anticipate member needs, proactively seek out external and internal resources or partners, and determine appropriate referrals to other programs or services as needed.
- Provide high-quality member experiences, as reflected in post-contact surveys and member feedback, and maintain accurate family counts on our documentation platform.
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- A high school diploma or equivalent work experience.
- At least 1 year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed.
- Must be 18 years of age or older.
Preferred Qualifications
Preferred candidates will have:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience working in a member-focused healthcare environment.
- Experience in a service delivery capacity, such as social services, caregiving, hospitality, social work, sales, or non-profit agencies.
Skills and Competencies
To be successful in this role, you will need to possess:
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support.
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
- Self-starter abilities, with the ability to thrive in ambiguity without established processes.
- Motivation to improve processes and add value to the member experience.
- Strong written and verbal communication skills, with the ability to understand and tailor approaches to unique individuals and families.
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language.
- High emotional intelligence, with the ability to separate self from complaints and escalated members and focus on delivering thoughtful, compassionate care and resolving issues.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to:
- 18 weeks of paid training to help you develop the skills and knowledge you need to succeed in your role.
- Ongoing coaching and feedback to support your professional development.
- Opportunities to advance your career within the company, with a focus on promoting from within.
- A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
Work Environment and Company Culture
At arenaflex, we are proud of our diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As an equal employment opportunity and affirmative action employer, we welcome applications from qualified candidates of all backgrounds and perspectives.
Compensation, Perks, and Benefits
We offer a competitive hourly rate, with a range of $18.80 to $36.78 per hour, depending on experience and location. In addition to your salary, you will be eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- 401k matching and retirement savings plan.
- Paid time off and holidays.
- Employee assistance program and mental health resources.
- Opportunities for professional development and career advancement.
Conclusion
If you are a compassionate and driven individual who is passionate about delivering exceptional care and service to families with special needs, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Advisor with arenaflex, you will have the chance to make a real difference in the lives of our members and their families, while also growing and developing your career in a supportive and inclusive environment. Don't miss out on this opportunity to join our team and start doing your life's best work.
Apply Now