Join the Team at Blithequark and Make a Real Difference in People's Lives
At Blithequark, we believe that making connections - real connections - is what matters most. We're a leading company that's all about bringing people together, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Care Specialist I - Account Services, you'll have the opportunity to work from home in a remote setting, making a positive impact on our customers' lives and being part of a team that values inclusivity, diversity, and growth.About Us
Blithequark is a dynamic company that's been making its mark since its inception. We're a family of businesses that's committed to building and evolving world-class organizations, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions are driving innovation, powering smart cities with powerhouse broadband communications, and pioneering greener, more progressive transportation alternatives. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.
The Opportunity
We're seeking a full-time Call Center Customer Account Specialist - Remote to join our team. As a Customer Care Specialist I - Account Services, you'll be the face of Blithequark, providing top-notch service to our customers and ensuring their needs are met with empathy and understanding. You'll work in a fast-paced, dynamic environment, using your exceptional communication skills to resolve customer concerns, answer questions, and provide solutions. Our goal is to create an environment where our customers feel cared for, relaxed, and respected, and we need your help to achieve it.
What You'll Do
- Assess customers' needs, suggesting products and services for their home and business needs
- Adjust billing, negotiate claims, and arrange product substitutions/returns
- Remain current on Blithequark products and services
- Own the customer experience, ensuring that every interaction is positive and memorable
- Provide solutions to customer problems, using your analytical skills and creativity
- Work collaboratively with your team to achieve shared goals and objectives
Who You Are
You're a team player who's at ease engaging with customers, capable of filling them with confidence in Blithequark. You like a little support and structure, but you also love being able to solve challenges creatively without losing your Zen-like centeredness. You're a problem-slaying people person who wants to work from home in an inclusive environment where your perspectives are valued.
Qualifications
Minimum Requirements:
- High school diploma, GED, or relevant work experience
- 6 months of experience using a computer and navigating multiple screens
- 1 or more years of customer service experience
- You must live in Phoenix/Tucson or a surrounding community within the state of Arizona
- You must have a high-speed internet connection available in your home
- Excellent skills in creating an exceptional customer experience, sales orientation, multi-tasking, building customer rapport by discovering customer needs and problem-solving
- Ability to learn and apply new procedures
- Good teamwork and communication skills
- Solid analytical skills to determine the best course of action to resolve issues
- Must be able to work in a highly structured call center environment
- Enthusiastic and personable
Preferred Qualifications:
- Live in Phoenix/Tucson or a surrounding community within the state of Arizona where Blithequark services are available
- 1+ years of experience working in a position that requires meeting sales goals
- 1-2 years of experience in a customer service role, not specific to just Call Centers
- Strong aptitude for helping customers and a customer experience focus
- Ability to adapt to constant change
What We Offer
At Blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
- Highly competitive pay, with an hourly rate of $18
- Extra $1.25/hour from 6 pm-10 pm
- Generous incentives and other compensation perks
- 401k + company matching
- Comprehensive medical benefits
- Free Internet and discounts on other Blithequark services valued at up to $300 per month
- Adoption assistance
- Paid time off to volunteer
- Childcare and eldercare resources
- Pet insurance and much more
Career Growth Opportunities
At Blithequark, we believe in providing our employees with opportunities for growth and development. We offer:
- Boundless career opportunities across a range of industries, from smart home automation to sustainable farming and clean energy
- Lateral and upward movement within the company
- Training and development programs to help you achieve your career goals
Our Culture
At Blithequark, we're committed to creating an inclusive and supportive work environment that values diversity and promotes growth. We strive to:
- Create an environment where you can be yourself and feel supported
- Recognize and reward good work
- Provide opportunities for growth and development
- Foster a culture of empathy and understanding
How to Apply
If you're a motivated and customer-focused individual who's looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role.
We're an Equal Employment Opportunity employer and welcome applications from diverse candidates. We accept resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, employees, hiring managers, or send to any facility.
Join the Blithequark family of businesses and make your mark today!
Apply Now