Introduction to blithequark
blithequark is a leading e-commerce company that is committed to providing an exceptional customer experience. As a subsidiary of blithequark, Shopbop is the premier online shopping destination for fashion and style, offering customers around the world the best selection from both established and emerging designers. With a strong focus on customer satisfaction, blithequark is looking for a highly motivated and action-oriented Customer Support Specialist to join its team.
About the Role
This is a full-time, direct hire position that offers a competitive salary and the opportunity to work in a fast-paced, dynamic environment. As a Customer Support Specialist, you will be the voice of blithequark, fielding real-time calls in a virtual, call center environment from customers globally. You will be responsible for providing world-class service to all customers, resolving customer issues and complaints in a timely manner, and demonstrating a sound understanding of blithequark's full range of products and services.
Key Responsibilities
- Act as a Brand Ambassador for blithequark, providing exceptional service to all customers
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media
- Provide customers with critical service and product information, ensuring customer satisfaction
- Demonstrate a comprehensive knowledge of blithequark's full range of products and services
- Handle customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of policies and procedures within the Service Level Agreement
- Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
Essential Qualifications
To be successful in this role, you will need to have:
- 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
- Excellent verbal and written communication skills, with the ability to handle difficult conversations with a high level of empathy and integrity
- Confidence in making decisions with late returns, faulty goods, and compensations if necessary
- Proficiency in basic math, with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
- Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership
- A home work area that is free from background noise, where you can connect to the internet and work on your deliverables
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
- Ability to meet the blithequark Customer Contact Center Work from Home Guidelines and expectations, which includes using a wired, high-speed internet connection
- Highly proficient with desktop applications such as MS Office and Internet browsers; comfortable working with computers and smartphones, with the ability to quickly learn how to use new websites and apps
- High school diploma or equivalent
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Fluency in one of the following languages: Russian, Korean, Japanese, or Spanish
- Experience with Microsoft Office products and applications
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be able to work with a talented team of professionals who are passionate about delivering exceptional customer service, and you will have access to training and development programs to help you achieve your career goals.
Work Environment and Company Culture
blithequark is a company that values diversity and inclusion. We are committed to creating a work environment that is respectful, inclusive, and empowering for all employees. Our company culture is built on a foundation of trust, integrity, and open communication, and we strive to create a workplace where everyone feels valued and supported.
Compensation, Perks, and Benefits
The compensation for this role is competitive, with a salary range of $31,200 - $53,600 per year, depending on location and experience. In addition to a competitive salary, blithequark offers a range of perks and benefits, including medical, financial, and other benefits. We are a total compensation company, and we offer a range of benefits to support the well-being and success of our employees.
Conclusion
If you are a motivated and action-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and be part of a talented team of professionals who are committed to delivering exceptional customer service. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark.
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