About Us
At Walgreens, we are a well-established American pharmaceutical retailer and company that has been serving communities for over 120 years. Founded in 1901 in Chicago, Illinois, we have grown to become one of the largest drug store chains in the United States. Our mission is to help people get, stay, and live well by providing a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.
Job Summary
We are seeking an experienced and compassionate Full Stack Customer Support Specialist to join our team in a remote pharmacy services and patient care coordination role. As a key member of our team, you will be responsible for providing exceptional customer service, driving patient care outcomes, and ensuring compliance with regulatory requirements. If you are a motivated and detail-oriented individual with a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
Key ResponsibilitiesKey Responsibilities
As a Full Stack Customer Support Specialist, you will be responsible for the following key responsibilities:
- Carrying out direct patient care programs, including but not limited to, medication therapy management programs, vaccination services, and payer and pharma adherence and clinical projects.
- Driving the execution of various market strategies and initiatives to ensure business needs are being met.
- Ensuring compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by monitoring, assessing, and re-planning processes; checking and examining results; and implementing changes.
- Driving provincial pharmacy financial performance by aligning business strategies with organizational financial objectives.
- Supporting efforts to enhance patient experience by focusing on healthcare services (e.g., patient interviews, medication administration, medication therapy management audits, and retail, clinical, or wellness services, such as vaccinations, disease management, and specialty programs).
- Providing expertise, resources, training, and support to pharmacists and field management.
- Conducting data and clinical audits and making vital decisions to ensure accuracy and propriety of medications.
- Reviewing patient accounts and profiles to ensure appropriate and safe medication treatment.
- Providing individualized patient/supplier counseling.
- Through the use of exceptional interpersonal skills, winning the trust of patients by listening to their concerns and providing a sounding board for pharmacy issues.
- Providing feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual counseling.
- Responsible for all inquiries, exchanges, and issues which relate directly to patient treatment.
- Providing clinical meetings and information to patients, physicians, and payers as necessary.
- Performing other work related to the job duties in this record as assigned by management.
- Adhering to policies and procedures for all job responsibilities to meet objectives.
- Complying with organizational policies and procedures, including all HIPAA rules/guidelines.
- Ensuring compliance with government, state, and local pharmacy regulations.
Essential Capabilities
To be successful in this role, you will need to possess the following essential capabilities:
- A current pharmacist license as granted by the relevant state licensing authority.
- Experience promoting colleagues to research and resolve issues.
- Experience working with confidential information.
- Able to work non-standard hours, which may include nights, holidays, and weekends.
- Experience utilizing time management skills, such as prioritizing/coordinating and tracking details and meeting time constraints of multiple projects with varying completion dates.
- Experience creating ways to achieve objectives with minimal oversight, relying on oneself to complete targets and determining when to escalate issues.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessing customer satisfaction.
- Able to travel up to 10% of the ideal time for business purposes (within state and out of state).
Preferred Capabilities
While not required, the following preferred capabilities would be beneficial for this role:
- Ability to obtain other state pharmacy licenses if necessary.
- Knowledge of payers.
- Knowledge of PC operating systems, including Rhapsody, Commitment, and Plus.
- Essential level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, choosing font type and size, formatting cells as currency, using copy, paste, and save capabilities, adjusting text, choosing cells, renaming a worksheet, inserting a section, choosing a chart style, inserting a worksheet, setting margins, choosing page orientation, using spell check or printing worksheets).
- Essential level expertise in Microsoft PowerPoint (e.g., inserting, reworking, storing, and deleting slides, navigating between slides, expanding outline level, adding, focusing, and altering text, changing views, inserting a table or a note, moving items, printing slide view or running a slide show).
- Essential level expertise in Microsoft Word (e.g., opening a document, cutting, pasting, and adjusting text, choosing font type and size, changing margins and paragraph width, formatting, inserting objects, pictures, and dates, using find and replace, fix, spell check, track changes, review, and print capabilities).
Benefits
As a valued member of our team, you will have access to a comprehensive benefits package, including:
- Healthcare benefits, including medical, dental, and vision insurance.
- Prescription drug discounts.
- Employee Assistance Program (EAP), providing confidential counseling and support services.
- Paid time off for holidays, vacations, and sick days.
- Retirement plans, such as 401(k) plans.
- Employee discounts on products and services sold in Walgreens stores.
- Professional development opportunities, including training programs, skills development initiatives, and the chance to advance within the company.
- Wellness programs, promoting employee health and well-being.
- Flexible scheduling options, depending on your specific job role.
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals.
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