Join the Delta Airlines Team as a Customer Support Specialist and Elevate Your Career
Are you a tech-savvy customer support professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex technical issues? Look no further than Delta Airlines, where we're seeking an experienced Full Stack Customer Support Specialist to join our team. As a key member of our customer support team, you'll play a critical role in managing and maintaining our Ongoing Client Data Platform (CDP) and Adobe Experience Platform (AEP). If you're up for the challenge and want to take your career to new heights, apply now!
About Delta Airlines and Our Culture
At Delta Airlines, we're committed to providing exceptional customer experiences and making a positive impact on our communities. Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity and inclusion, and we're dedicated to creating a work environment that's welcoming and inclusive for all employees. As a customer support specialist, you'll be an integral part of our team and will have the opportunity to make a real difference in the lives of our customers.
Job Summary
As a Full Stack Customer Support Specialist at Delta Airlines, you'll be responsible for providing technical support and expertise to our internal teams and customers. You'll work closely with our IT team to troubleshoot technical issues, develop solutions, and implement new features and functionality on our CDP and AEP platforms. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you!
Key Responsibilities
- Managing and Maintaining the Adobe Experience Platform (AEP) Ongoing CDP: You'll be responsible for overseeing the day-to-day operations of our CDP and AEP platforms, ensuring that they're running smoothly and efficiently.
- Troubleshooting Technical Issues: You'll work closely with our IT team to troubleshoot technical issues and develop solutions to complex problems.
- Providing Technical Expertise and Guidance: You'll provide technical expertise and guidance to our internal teams, ensuring that they're using our CDP and AEP platforms effectively and efficiently.
- Collaborating with IT and Other Teams: You'll work closely with our IT team and other stakeholders to align on tech requirements and executions.
- Staying Up-to-Date with the Latest Trends and Best Practices: You'll stay current with the latest trends and best practices related to Adobe Experience Platform and CDP.
- Leading Instructional Courses: You'll lead instructional courses to up-skill internal teams on the effective utilization of our CDP and AEP platforms.
- Coordinating with Adobe Support and Consulting Teams: You'll work closely with Adobe Support and Consulting teams to coordinate product improvements and workarounds.
Benefits and Advantages
At Delta Airlines, we offer a comprehensive benefits package that includes:
- Competitive Compensation: We offer a competitive salary and industry-leading benefits, including a 401(k) plan with a generous company match.
- Comprehensive Medical Benefits: We offer comprehensive medical benefits, including clinical, dental, vision, and short/long-term disability and life benefits.
- Wellness Programs: We offer a detailed health plan that recognizes the importance of physical, emotional, financial, and social well-being.
- Travel Perks: As a Delta Airlines employee, you'll enjoy domestic and international flight privileges.
What You Need to Succeed
To be successful in this role, you'll need:
- Technical Skills: You'll need solid technical skills, especially with Adobe Experience Platform or similar technologies.
- Analytical Skills: You'll need strong analytical skills and the ability to troubleshoot complex technical issues.
- Communication Skills: You'll need excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences.
- Education: You'll need a high school diploma, GED, or high school equivalency.
- Age and Work Authorization: You'll need to be at least 18 years old and have authorization to work in the US.
What Will Give You a Competitive Edge
If you have the following skills and experience, you'll be highly competitive for this role:
- Postgraduate Education: A postgraduate degree in Business, Computer Science, Information Science, or a related field.
- Experience with Client Data Platforms: Experience with Client Data platforms, such as Adobe Experience Platform or similar platforms like Salesforce C360 or Portion.
- Proven Track Record: A proven track record of successfully managing and executing complex enterprise-level platforms.
- Data Management and Governance: In-depth knowledge of data management and data governance best practices.
- Large-Scale Online Business Experience: Related experience in a large-scale online business or digital business environment, ideally with a focus on customer journey optimization.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we're committed to helping our employees grow and develop their skills. As a customer support specialist, you'll have access to a range of learning and development opportunities, including:
- Training and Development Programs: We'll provide you with comprehensive training and development programs to help you build your technical skills and expertise.
- Mentorship and Coaching: You'll be paired with an experienced mentor who will provide guidance and support as you navigate your role.
- Career Advancement Opportunities: We're committed to promoting from within and providing opportunities for career advancement.
Work Environment and Company Culture
Our work environment is collaborative, dynamic, and supportive. We value diversity and inclusion, and we're committed to creating a work environment that's welcoming and inclusive for all employees. As a customer support specialist, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive Salary: A competitive salary of $35/hour.
- Benefits: Comprehensive medical benefits, 401(k) plan with company match, and travel perks.
Conclusion
If you're a motivated and customer-focused professional looking for a new challenge, we want to hear from you! As a Full Stack Customer Support Specialist at Delta Airlines, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career with Delta Airlines!
Apply Now