Introduction to Walmart and the Role
At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. As a Frontend Coach, you will play a critical role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers worldwide. Your work will make an impact every day, and we are excited to have you join our team.
Position Overview
The Frontend Coach position is a unique opportunity to lead and develop teams effectively by teaching, training, and actively listening to associates. You will be responsible for touring stores, providing feedback, communicating and collaborating with all levels of associates, and introducing and leading company change efforts. Your exceptional customer service standards will serve as a model for store associates, and you will be responsible for managing and supporting customer service initiatives, ensuring customer needs are met, and developing action plans to correct deficiencies.
Key Responsibilities
- Lead and develop teams by teaching, training, and actively listening to associates, and provide clear expectations and guidance to implement business solutions.
- Model and demonstrate exceptional customer service standards to store associates, manage and support customer service initiatives, and ensure customer needs are successfully resolved.
- Drive financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals.
- Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and ensuring diversity and inclusion awareness.
- Coordinate, complete, and oversee job-related activities and assignments, develop and maintain relationships with key stakeholders, and support plans and initiatives to meet customer and business needs.
- Ensure compliance with company policies and procedures, support company mission, values, and standards of ethics and integrity, and provide direction and guidance on applying these in executing business processes and practices.
Essential Qualifications
To be successful in this role, you will need to meet the following minimum qualifications:
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong leadership and team development skills, with the ability to teach, train, and actively listen to associates.
- Exceptional customer service standards, with the ability to model and demonstrate these standards to store associates.
- Strong communication and collaboration skills, with the ability to work with all levels of associates and stakeholders.
- Ability to drive financial performance and sales, with a strong understanding of P&L statements and expense management.
- Strong supervisory and development skills, with the ability to hire, train, mentor, and assign duties to hourly associates.
- Ability to ensure compliance with company policies and procedures, and support company mission, values, and standards of ethics and integrity.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop in their careers. As a Frontend Coach, you will have access to a range of training and development opportunities, including:
- Live Better U, our comprehensive training and development program.
- Bellevue University, our partner university that offers a range of degree programs and certifications.
- Opportunities for advancement, including promotions to higher-level roles and special projects.
- A supportive and inclusive work environment that values diversity and promotes continuous learning.
Work Environment and Company Culture
At Walmart, we are proud of our company culture, which values diversity, inclusion, and respect for all associates. As a Frontend Coach, you will be part of a dynamic and supportive team that is committed to helping our customers and communities live better. Our work environment is fast-paced and challenging, but also rewarding and fun. We offer a range of perks and benefits, including:
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, and life insurance.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental leave pay during military service.
- Paid time off, including vacation, sick, and parental leave.
- Short-term and long-term disability for when you can't work due to injury, illness, or childbirth.
Compensation and Benefits
We offer a competitive salary and a range of benefits, including those listed above. Our compensation package is designed to recognize and reward your hard work and contributions to the company. We also offer a range of perks and discounts, including associate discounts in-store and online, and education assistance for associates and dependents.
Conclusion
Thank you for considering the Frontend Coach role at Walmart. We are excited about the opportunity to have you join our team and contribute to our mission of helping people save money so they can live better. If you are a motivated and experienced leader with a passion for customer service and team development, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss the next steps.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
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