Join U.S. Bank on Their Journey to Do Their Best
At U.S. Bank, the journey to do their best is not just a slogan; it's a way of life. It's about empowering customers and businesses to make informed financial decisions and enabling the communities they serve to grow and thrive. As a key player in the financial industry, U.S. Bank is committed to fostering a culture that values diversity, promotes inclusivity, and encourages innovation. If you're passionate about delivering exceptional customer service and are looking for a career that offers growth, stability, and a sense of purpose, then U.S. Bank might be the perfect fit for you.
About the Role: Fraud Customer Service Advisor
U.S. Bank is seeking dedicated and customer-centric individuals to join their Inbound Fraud department as Fraud Customer Service Advisors. This role is crucial in providing top-notch support to customers who have experienced suspicious or unauthorized activity on their credit, debit, or corporate/government cards. As a Fraud Customer Service Advisor, you will be the frontline defense in protecting customers' financial security and preventing potential losses.
Key Responsibilities:
- Answer 80-120 incoming calls daily, providing high-quality support to customers regarding their credit and debit card concerns.
- Perform various tasks to prevent financial loss, including blocking or placing security holds on accounts, updating lost/stolen statuses on debit and credit accounts, and forwarding fraud and dispute information to relevant parties.
- Initiate fraud claims and provide detailed information on existing claims, ensuring timely resolution for customers.
- Collaborate with multiple departments to resolve fraud and dispute issues efficiently.
- Document fraud alerts, build comprehensive case files, and escalate alerts to appropriate groups when necessary.
What We Offer:
U.S. Bank is committed to the growth and development of its employees. As a Fraud Customer Service Advisor, you will have the opportunity to:
- Work in a supportive, professional, and pleasant environment that values your contributions.
- Enjoy a competitive salary, with a starting pay of at least $20 per hour, and the potential for a 10% shift differential for qualifying shifts.
- Benefit from a comprehensive benefits package, including health, dental, and vision insurance, life insurance programs, short and long-term disability, paid time off, and a generous tuition reimbursement program.
- Take advantage of banking discounts, 401K with company match, and pension programs.
- Work remotely with the flexibility to manage your work-life balance, while still being connected to a dynamic team.
Qualifications and Skills:
Basic Qualifications:
- High school diploma or equivalent.
- One to two years of customer service experience.
- One to two years of experience using a computer, especially Microsoft Office applications.
Preferred Skills/Experience:
- Knowledge of consumer, debit, and corporate/government card products.
- Ability to identify and interpret data, resolve exceptions, and work with unwritten instructions.
- Strong verbal and written communication skills.
- Excellent problem-solving and negotiation skills, with the ability to handle difficult customer calls.
- Proficient computer skills, especially in Microsoft Office applications.
Remote Work Expectations:
As a remote employee, you will be expected to:
- Identify a permanent remote worksite that allows for focus and confidentiality.
- Furnish your worksite, including a desk, chair, and internet access.
- Ensure company equipment and information are kept safe and secure.
- Use a computer and peripheral equipment provided by U.S. Bank responsibly.
- Make family care arrangements to ensure work obligations can be met.
- Have high-speed internet service, such as fiber, cable, or DSL, with a minimum speed of 40 Mbps.
- Use a modem/router approved by your Internet Service Provider that is no more than 2 years old.
Career Growth and Development:
At U.S. Bank, career growth is not just a promise; it's a reality. With a wide range of opportunities across various departments, you can explore different roles and discover what makes you thrive. The company invests in its employees through comprehensive training programs, ensuring that you have the skills and knowledge needed to succeed in your career.
Company Culture and Values:
U.S. Bank is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. The company's culture is built on the principles of integrity, accountability, and teamwork. As an employee, you will be part of a community that is passionate about making a positive impact on the customers and communities they serve.
Compensation and Benefits:
U.S. Bank offers a competitive compensation package that includes a salary range of $20.00 – $22.00 per hour, depending on the location. In addition to the salary, the company provides a comprehensive benefits package that includes:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation and holidays
- Adoption assistance
- Sick and Safe Leave accruals
Why Join U.S. Bank?
U.S. Bank is more than just a financial institution; it's a community of professionals who are dedicated to making a difference. By joining the team, you will have the opportunity to:
- Be part of a company that is committed to diversity, equity, and inclusion.
- Work in a dynamic environment that encourages innovation and creativity.
- Develop your skills and expertise through comprehensive training programs.
- Enjoy a competitive compensation and benefits package.
- Be part of a team that is passionate about serving customers and making a positive impact on the community.
If you're looking for a career that offers growth, stability, and a sense of purpose, then U.S. Bank is the place to be. Apply now to join their team as a Fraud Customer Service Advisor and start your journey to doing your best.
Apply Now