Join the Etsy Team as a Director of Product, Fulfillment Services - Shape the Future of Customer Satisfaction
Workwarp is excited to announce an extraordinary opportunity to join Etsy's dynamic team as a Director of Product, Fulfillment Services. As a key leader in Etsy's Satisfaction organization, you will play a crucial role in driving the company's mission to empower sellers and delight buyers. With a competitive salary of $26/hour and the flexibility to work remotely, this is a chance to embark on a rewarding career journey with a pioneering e-commerce platform.
About Etsy and the Satisfaction Organization
Etsy is a vibrant marketplace where creativity meets commerce. As a leader in the e-commerce industry, Etsy is dedicated to fostering a community of artists, makers, and collectors. The Satisfaction organization is at the heart of Etsy's operations, focusing on ensuring that buyers receive their purchases quickly, free from hassle, and with a personal touch. As a Director of Product, Fulfillment Services, you will be instrumental in shaping the future of customer satisfaction and driving business growth.
Key Responsibilities
- Collaborate with the Delivery Operations team and cross-functional partners to identify and prioritize high-impact projects, adapting to changing business needs and opportunities in the fulfillment space.
- Develop and execute your team's product strategy and roadmap to support Etsy's Satisfaction goals, prioritizing work and communicating responsibilities and updates to stakeholders.
- Lead and mentor multiple Product Managers, driving their teams' performance and collaborating with cross-functional partners to deliver exceptional results.
- Own the performance and measurement of your team's product experiences, analyzing their impact on the business and customers.
- Integrate customer research, market analysis, and customer feedback into product requirements, ensuring that products meet customer needs and business objectives.
- Present to senior leaders on roadmap progress, strategy, and prioritization, showcasing your expertise and influencing business decisions.
- Contribute to Etsy's product team culture, participating in areas like mentorship and knowledge sharing.
Essential Qualifications
To succeed in this role, you should possess:
- A proven track record of driving teams to deliver significant impact, in both 0-1 and iterative spaces.
- Experience in seller-driven fulfillment, with a deep understanding of the marketplace dynamics.
- Excellent collaboration and influencing skills, with the ability to drive decision-making and impact through informal power.
- A data-driven approach to strategy and product decisions, combining quantitative and qualitative insights with sound judgment.
- A passion for solving real customer problems and advocating for their needs, while balancing business objectives.
- Strong communication skills, with the ability to articulate complex ideas to diverse audiences.
- A strong alignment with Etsy's vision, mission, and values.
Preferred Qualifications
While not essential, the following qualifications will give you a competitive edge:
- Experience working closely with business or operational partners.
- Marketplace expertise and a deep understanding of the e-commerce landscape.
Career Growth Opportunities and Learning Benefits
As a Director of Product, Fulfillment Services at Etsy, you will have the opportunity to:
- Develop your leadership skills, mentoring and guiding high-performing teams.
- Expand your knowledge of the e-commerce industry, staying up-to-date with the latest trends and innovations.
- Collaborate with cross-functional teams, broadening your understanding of the business and its operations.
- Drive business growth and customer satisfaction, making a tangible impact on Etsy's success.
Work Environment and Company Culture
At Etsy, you will be part of a vibrant and inclusive community that values creativity, collaboration, and mutual respect. As a remote worker, you will enjoy the flexibility to work from anywhere, while still being connected to the company's mission and culture.
Compensation, Perks, and Benefits
Etsy offers a competitive salary of $26/hour, along with a range of benefits and perks that support your well-being and career growth. While specific details may vary, you can expect a comprehensive package that includes:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A flexible and remote work environment.
- A culture that values diversity, equity, and inclusion.
Are You the Right Fit?
If you are a motivated and experienced professional looking to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Director of Product, Fulfillment Services at Etsy, you will be part of a dynamic team that is shaping the future of e-commerce. With a competitive salary, flexible work arrangements, and a culture that values creativity and collaboration, this is a chance to embark on a rewarding career journey with a pioneering company.
Don't miss this opportunity to join Etsy's team and make a meaningful impact on the company's mission. Apply now to take the first step towards a fulfilling career with a company that values innovation, creativity, and customer satisfaction.
Apply Now