Introduction to Fifth Third Bank
Fifth Third Bank, National Association, is a leading financial institution with a rich history spanning over 150 years. We pride ourselves on being a top-performing bank, dedicated to making banking a Fifth Third better for our customers and employees alike. Our mission is to improve lives, and we achieve this by providing exceptional service, supporting our communities, and fostering a culture of inclusivity and diversity. As we continue to grow and expand our reach, we are seeking an experienced Distribution Support Manager to join our team and play a vital role in driving the success of our NextGen Financial Centers.
Job Overview
As a Distribution Support Manager, you will be responsible for developing, designing, and implementing sales and service behaviors and activities related to the overall opening of our NextGen Financial Centers. This includes community involvement, outside business calling, event planning, space design, One Bank Partnerships, and mobility. You will work closely with various stakeholders, including IT, Retail Operations, and Marketing, to ensure the branch team and facility are ready for turnover and opening day activities. Your expertise will be instrumental in driving account growth, standardizing One Bank processes, and leading by example to promote Consultative Sales and Service behaviors within the organization.
Key Responsibilities
- Creation and standardization of pre and post-opening sales processes to support metrics/tracking that drive accountability at the branch level
- Partnership with IT, Retail Operations, and EWS to ensure the branch team and facility are ready for turnover and opening day activities
- Collaboration with Marketing and One Bank Team to build Marketing Prospect Leads and load into FNA
- Utilization of the De Novo and NextGen Playbook Model to support new branches in achieving higher levels of account growth
- Development and drive of standardized One Bank processes at the Branch FC pre and post-opening
- Leadership by example to ensure the overall Consultative Sales and Service behaviors are practiced within the organization
- Partnership with Retail National and Retail Leadership to drive consistency within the field by creating a feedback loop that allows for continuous measurement of the program
- Identification of strategies/best practices that can be enhanced or incorporated to support De Novo performance across the distribution
- Regular travel to branch sites (up to 50%) to provide support to teammates and markets, ensuring the proper behavioral activities are being used to drive successful growth
Supervisory Responsibilities
As a Distribution Support Manager, you will be responsible for providing employees with timely, candid, and constructive performance feedback, developing employees to their fullest potential, and providing challenging opportunities that enhance employee career growth. You will also be responsible for developing the appropriate talent pool to ensure adequate bench strength and succession planning, recognizing and rewarding employees for accomplishments, and fostering a culture of inclusivity and diversity.
Essential Qualifications
- 5+ years of Retail Banking and sales management experience required
- Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience preferred
- Demonstrated ability to convert strategic vision into a tactical plan and execute on that plan
- Experience operating successfully in a complex, matrixed organization, driving change through influence
- Self-motivated with excellent business acumen
- Demonstrated ability to identify and realize new sales opportunities
- Ability to prioritize and handle multiple tasks
- Strong Microsoft Office and presentation/workshop development skills
Preferred Qualifications
- Experience in a similar role, preferably in a retail banking environment
- Knowledge of sales and service behaviors, including Consultative Sales and Service
- Familiarity with the De Novo and NextGen Playbook Model
- Experience with One Bank Partnerships and mobility
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Career Growth Opportunities and Learning Benefits
At Fifth Third Bank, we are committed to supporting the growth and development of our employees. As a Distribution Support Manager, you will have access to comprehensive training programs, mentorship opportunities, and a supportive career development framework. You will be able to build your skills and expertise, take on new challenges, and advance your career within the organization. We offer a range of benefits, including:
- Comprehensive health and financial wellness programs
- Supportive career development and mentorship opportunities
- Recognition and reward programs for outstanding performance
- Opportunities for advancement and career growth
- A culture of inclusivity and diversity, with a focus on community involvement and social responsibility
Work Environment and Company Culture
At Fifth Third Bank, we pride ourselves on our warm and caring culture. We believe in winning together, celebrating achievements, and working collaboratively to achieve our goals. Our employees are our greatest asset, and we are committed to providing a supportive and inclusive work environment that fosters growth, development, and success. We offer a range of perks and benefits, including:
- Flexible working arrangements, including remote work options
- Comprehensive health and wellness programs
- Recognition and reward programs for outstanding performance
- Opportunities for community involvement and social responsibility
- A culture of inclusivity and diversity, with a focus on employee engagement and satisfaction
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including comprehensive health and financial wellness programs, recognition and reward programs, and opportunities for advancement and career growth. Our compensation package is designed to attract and retain top talent, and we are committed to providing a supportive and inclusive work environment that fosters growth, development, and success.
Conclusion
If you are a motivated and experienced retail banking professional looking for a new challenge, we encourage you to apply for the Distribution Support Manager role at Fifth Third Bank. With your expertise and our supportive culture, you will be able to drive the success of our NextGen Financial Centers, build your skills and expertise, and advance your career within the organization. Don't hesitate – apply today and let's build the future together!
Apply Now