**Join arenaflex, a leading innovator in the tech industry, as we seek an experienced Desktop Support Specialist to join our dynamic team. As a key member of our IT operations support team, you will play a vital role in delivering exceptional technical support to our customers, ensuring seamless operations, and driving business growth.**
**About arenaflex**
arenaflex is a forward-thinking company that has revolutionized the way we approach technology and innovation. With a strong focus on customer satisfaction, we strive to create an exceptional experience for our customers, partners, and employees alike. Our commitment to excellence, creativity, and collaboration has earned us a reputation as a leader in the industry.
**The Role**
As a Desktop Support Specialist, you will be responsible for providing high-performance operations support in a fast-paced, dynamic environment. You will troubleshoot, diagnose, report, and resolve technical issues related to Windows, SCCM, Centos Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. Your primary goal will be to deliver exceptional customer support, ensuring that our customers receive efficient, professional, courteous, and proactive assistance.
**Key Responsibilities**
* Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
* Manage end-user expectations and system troubles using technical and customer service skills.
* Control the fundamentals of IT security protocol (account management, etc.).
* In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
* Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
* Set up and improve PC structures in a networked environment with minimal user interruption.
* Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
* Examine current strategies, identify areas for improvement, and advise viable solutions.
* Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional setting.
* Control break-restoration expectations with staff and correctly communicate adjustments accordingly.
* Study and recommend hardware and software solutions as needed.
* Troubleshoot and repair, or set up for repair of defective computer equipment.
* Successfully communicate reputation of problems and initiatives in progress to concerned parties on a timely basis.
* Identify and advise solutions to technical problems as needed.
* Record and communicate machine guide issues with end-users, IT team members, and management.
* Carry out unique projects as needed.
**Requirements**
To be a contributing member of our team, you will have a combination of the following skills:
* Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment.
* Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure.
* Strong skills in Linux running structures (Centos broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
* Windows 7 or 10 operating systems experience a plus.
* Experience helping 3-D artists and software developers or working in a creative environment is a plus.
* Able to communicate in a professional and pleasant way with co-workers.
* Tremendous technical, verbal, and written skills.
* Self-starter, active, strong organizational skills, and ability to prioritize workload.
* Team player that strives to maximize team/department performance.
* Element-oriented and able to handle a variety of tasks in an efficient way.
* Capable of managing time successfully, triage, and prioritize based on manufacturing desires.
* Capable of lifting 22kgs on a regular basis.
* Must be willing to participate in a rotating on-call schedule.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and innovative tools
* Flexible work arrangements and remote work options
* Comprehensive training and support for ongoing learning and development
**How to Apply**
If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.
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