Introduction to Dow Jones
Dow Jones is a global leader in providing news and business information, delivering content to consumers and organizations worldwide across various formats, including print, digital, mobile, and live events. With over 130 years of unmatched quality content, Dow Jones has one of the world's largest news-gathering operations globally. As a renowned company, Dow Jones is home to leading publications and products, such as The Wall Street Journal, Barron's, MarketWatch, and more.
About the Job
We are seeking an experienced and skilled Data Entry and Customer Support Specialist to join our team. As a key member of our Single Copy Sales (SCS) Allocation Support team, you will play a vital role in supporting the distribution and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions, follow-up, and performing determined tasks connected with the office's activities with minimal management.
Key Responsibilities
- Handle account creation and management for various print offices
- Direct record supply management and brings section back
- Manage inbound and outbound customer interactions through email and telephone
- Assist customers with questions regarding supply, returns, and research connected with billing inquiries
- Work with Sales and Production administrators to support print focus dispatch and routing plans changes
- Assist with all aspects of the customer invoice process, requiring intense attention to detail and the ability to meet strict time targets
- Develop a working understanding of the Lattice Single Copy System and other course and business systems
Essential Qualifications
To be successful in this role, you should have:
- Years of general office experience and prior customer service experience
- Solid written and verbal communication skills with attention to detail
- MS Word and Excel skills (ability to maintain complex accounting spreadsheets)
- The ability to handle multiple tasks and prioritize a varying daily workload
- Willingness to work 9:00 to 5:00 pm and be adaptable to ensure coverage
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor's degree in a related field
- Experience with data entry and customer support software
- Knowledge of the publishing or media industry
Skills and Competencies
To excel in this role, you should possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Attention to detail and organizational skills
- Basic computer skills and familiarity with Microsoft Office
Career Growth Opportunities and Learning Benefits
At Dow Jones, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to:
- Training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A collaborative and dynamic work environment that fosters innovation and creativity
- A comprehensive benefits package, including medical, dental, and vision coverage, retirement plans, and paid time off
Work Environment and Company Culture
Our company culture is built on a foundation of:
- Integrity and transparency
- Respect and inclusivity
- Innovation and creativity
- Collaboration and teamwork
We strive to create a work environment that is engaging, challenging, and rewarding, where our employees can thrive and grow professionally and personally.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $32, as well as a comprehensive benefits package, including:
- Complete medical, dental, and vision coverage
- Retirement plans and paid time off
- Education benefits and professional development opportunities
- Employee travel program and membership discounts
- Referral program and other perks
Conclusion
If you are a motivated and experienced Data Entry and Customer Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique chance to join a leading global company and contribute to its success.
Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the Dow Jones family!
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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