About Us
Dow Jones is a global leader in providing news and business information, delivering content to consumers and organizations around the world across various formats, including print, digital, mobile, and live events. With over 130 years of experience in delivering high-quality content, Dow Jones has one of the world's largest news-gathering operations globally. Our company is home to leading publications and products, including The Wall Street Journal, Barron's, MarketWatch, and more.
About the Job
We are seeking an experienced Customer Support and Data Entry Specialist to join our team in Ohio, USA. As a key member of our Single Copy Sales (SCS) Allocation Support team, you will be responsible for supporting the distribution and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This role involves inbound and outbound customer service interactions, follow-up, and data entry tasks. With minimal supervision, you will perform determined duties related to the office's activities, working closely with the Delivery/Logistics manager.
Key Responsibilities:
- Handle account creation and management for various print offices
- Direct record supply management and brings section back
- Manage inbound and outbound customer interactions through email and telephone
- Assist customers with questions regarding supply, returns, and research related to billing inquiries
- Work with Sales and Production administrators to support print focus dispatch and routing plans changes
- Assist with all aspects of the customer invoice process, requiring intense attention to detail and the ability to meet strict deadlines
- Develop a working understanding of the Lattice Single Copy System and other course and business systems
Requirements
To be successful in this role, you should have:
- Years of general office experience and prior customer service experience
- Solid written and verbal communication skills with attention to detail
- MS Word and Excel skills (ability to maintain complex accounting spreadsheets)
- The ability to handle multiple tasks and prioritize a varying daily workload
- Willingness to work 9:00 to 5:00 pm and be flexible to ensure coverage
- A Bachelor's degree in a related field
Preferred Qualifications:
- Experience in data entry and customer support
- Knowledge of the Lattice Single Copy System and other course and business systems
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet deadlines
Skills and Competencies
To excel in this role, you should possess:
- Strong communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of Microsoft Office
- Customer service skills and ability to handle customer complaints
Career Growth Opportunities
At Dow Jones, we offer a range of career growth opportunities to help you develop your skills and advance your career. You will have access to training and development programs, mentorship, and opportunities to work on high-profile projects. Our company is committed to helping you achieve your career goals and providing a supportive and inclusive work environment.
Work Environment and Company Culture
Our company culture is built on a foundation of integrity, respect, and teamwork. We value diversity and inclusion and strive to create a work environment that is welcoming and supportive of all employees. You will be part of a dynamic and fast-paced team that is passionate about delivering high-quality content and services to our customers.
Compensation and Benefits
We offer a competitive salary of $32 per hour, as well as a range of benefits, including:
- Comprehensive healthcare plans
- Paid time off
- Retirement plans
- Complete medical, dental, and vision protection plans
- Education benefits
- Paid maternity and paternity leave
- Family care benefits
- Employee travel program
- Membership discounts
- Employee referral program
Conclusion
If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. As a Customer Support and Data Entry Specialist at Dow Jones, you will be part of a dynamic team that is passionate about delivering high-quality content and services to our customers. Apply now to take the first step in your career with our company!
Apply now and join our team of talented professionals!
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