Introduction to blithequark
At blithequark, we are revolutionizing the way brands sell online through our AI-powered digital commerce platform. Our mission is to empower brands to make smarter, faster decisions that optimize their digital shelf presence, increase retail media ROI, and drive incremental sales across the world's largest marketplaces. With a global network of over 900 retailers and more than 2,200 leading brands, our end-to-end platform streamlines marketing, supply chain, and sales operations to help brands profitably grow their market share in over 50 countries.
About the Role
We are seeking an experienced Customer Success Manager specializing in Search Advertising to manage and execute advertising campaigns for our enterprise clients. As a Customer Success Manager at blithequark, you will play a critical role in helping our customers achieve profitable revenue growth using our platform. Your expertise in eCommerce advertising, strong analytical skills, and proactive approach to campaign management will be essential in driving success for our clients.
This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area. We offer a unique opportunity to work with a talented team, collaborate with internal stakeholders, and contribute to the growth and success of our clients.
Key Responsibilities
As a Customer Success Manager at blithequark, your key responsibilities will include:
- Managing end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
- Understanding customer needs and developing joint success plans to help clients meet their goals using our platform.
- Analyzing campaign performance data to identify trends, insights, and actionable recommendations.
- Collaborating with internal teams, including Product and Engineering, to leverage our platform capabilities effectively.
- Partnering with our internal teams to shape new features and drive innovation.
- Continuously showcasing the value of blithequark's platform throughout the engagement period and driving client satisfaction.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field.
- 5+ years of professional work experience, with a minimum of 3 years of experience in running media and advertising engagement with customers in a consulting or agency role.
- Experience in managing eCommerce marketing budgets, specifically on Amazon, Walmart, Kroger, Instacart, and other leading marketplaces.
- Proven track record of managing Amazon search marketing budgets in the multi-million dollar range.
- Well-versed in Bid and Budget management, content optimization, and promotion planning.
- An analytical approach to problem-solving, with advanced Excel skills and experience in data analysis.
- Project management experience, with the ability to anticipate and mitigate risks.
- Proven experience working with VP, SVP, and C-level executives of enterprise-level companies.
- Excellent presentation and communication skills, including both oral and written.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working with SaaS platforms and a strong understanding of the eCommerce industry.
- Track record of retaining and renewing Enterprise customers in the SaaS space.
- Certifications in Google Analytics, Amazon Advertising, or other relevant platforms.
- Experience with data visualization tools, such as Tableau or Power BI.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights.
- Excellent communication and presentation skills, with the ability to effectively communicate with clients and internal stakeholders.
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
- Adaptability and flexibility, with the ability to adapt to changing priorities and deadlines.
Career Growth Opportunities
At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to:
- Develop your skills and expertise in eCommerce advertising and campaign management.
- Collaborate with internal stakeholders to drive innovation and growth.
- Take on additional responsibilities and contribute to the development of our platform and services.
- Pursue career advancement opportunities, including leadership roles and specialized positions.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our company culture is built on the following values:
- Innovation and creativity, with a focus on driving growth and success for our clients.
- Collaboration and teamwork, with a emphasis on cross-functional communication and cooperation.
- Adaptability and flexibility, with a focus on responding to changing priorities and deadlines.
- Employee growth and development, with opportunities for training, mentorship, and career advancement.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base salary range of $94,000 - $128,000 per year, depending on experience and location.
- Long-term incentives, in the form of company stock options.
- Potential discretionary bonuses, based on performance and contributions.
- Comprehensive medical, vision, and dental coverage.
- A 401(k)-retirement plan, with company matching contributions.
- Short and long-term disability insurance, as well as life insurance.
- Paid parental leave, monthly reimbursements for gym, phone, and internet, and 10+ paid company holidays per year.
- Unlimited PTO and quarterly Global Recharge Fridays, to help you relax and recharge.
Conclusion
If you are a motivated and experienced Customer Success Manager looking to drive growth and success for leading brands and marketplaces, we encourage you to apply for this exciting opportunity at blithequark. With our innovative platform, collaborative work environment, and commitment to employee growth and development, we offer a unique and rewarding career experience. Join our team and contribute to the success of our clients and the growth of our company.
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