Join Our Team: Championing Health and Well-being in Nebraska
At Blue Cross and Blue Shield of Nebraska, we're not just an insurance company; we're a champion for the health and well-being of our members and the communities we serve. Our team is the driving force behind our promise to deliver exceptional service and support. As the healthcare industry continues to evolve, we're seeking forward-thinking professionals like you to join us in shaping the future of healthcare and making a meaningful impact in the lives of Nebraskans.
About the Role: Customer Service Representative
As a Customer Service Representative, you will be the primary interface for our members, handling incoming phone calls, and providing expert support and guidance on their insurance needs. You'll be an advocate for our members, building trust and ensuring their satisfaction with our services. This is a unique opportunity to work in a dynamic environment where you'll have the autonomy to make decisions, utilize your problem-solving skills, and grow professionally.
Key Responsibilities:
- Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to address their inquiries and concerns.
- Research customer information using various systems, policies, regulations, and procedures to effectively respond to and resolve customer issues.
- Escalate sensitive customer requests when necessary to ensure prompt resolution.
- Stay up-to-date with changing State and Federal regulations and mandates, taking initiative to remain current on policies and procedures required to support customers and ensure compliance.
- Proactively recommend products and services needed by customers to increase satisfaction and improve transaction profitability.
Essential Qualifications:
To be considered for this role, you must have:
- A High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement.
- Availability for 9-12 weeks of live virtual training, Monday to Friday, 8:00 am - 4:30 pm (Central Time Zone).
- Reliable internet service provider and a dedicated, distraction-free workplace.
Preferred Qualifications:
The strongest candidates for this position will also possess:
- Basic medical/dental terminology knowledge.
- Contract interpretation skills.
- Experience in a health insurance or related field.
What We Offer:
As a full-time Customer Service Representative with Blue Cross and Blue Shield of Nebraska, you'll enjoy:
- A competitive annual salary of $39,520.
- A comprehensive benefits package, including health benefits effective the first of the month following your start date.
- Opportunities for career growth and professional development in a dynamic and evolving industry.
- The flexibility to work from home anywhere in the State of Nebraska or local Omaha metro area.
- A collaborative and supportive work environment that values diversity and promotes a culture of inclusion.
Training and Work Schedule:
Our training program is designed to equip you with the knowledge and skills needed to excel in this role. Here's what you can expect:
- 9-12 weeks of live virtual training, Monday to Friday, 8:00 am - 4:30 pm (Central Time Zone).
- After training, you'll work any 8.5-hour shift between 7:30 am - 6:00 pm (Central Time Zone), Monday to Friday.
Why Join Blue Cross and Blue Shield of Nebraska?
We're committed to creating a workplace that is inclusive, supportive, and empowering. Here, you'll have the opportunity to:
- Make a meaningful impact in the lives of our members and the community we serve.
- Grow professionally and develop new skills in a dynamic and evolving industry.
- Be part of a diverse and talented team that values collaboration and teamwork.
- Enjoy a comprehensive benefits package and competitive compensation.
Diversity and Inclusion:
At Blue Cross and Blue Shield of Nebraska, we strongly believe that diversity of experience, perspective, and background leads to a better workplace for our employees and a better product for our customers and members. We're an Equal Opportunity/Affirmative Action Employer and welcome applications from Minorities, Females, Disabled, and Veterans.
Ready to Apply?
If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. The application process is simple: just click "Apply Now" and we'll be in touch soon!
We look forward to welcoming you to our team and exploring the possibilities together!
Apply Now