Join the FLEXcon Team as a Customer Service Representative and Make a Difference in the Lives of Our Customers
Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have experience in a manufacturing environment and a knack for problem-solving? Look no further! FLEXcon is seeking an experienced Customer Service Representative to join our team remotely. As a key member of our customer service team, you will be the primary inside contact for our customers, ensuring that all their needs are met and exceeded. If you are a team player with excellent communication skills and a can-do attitude, we encourage you to apply for this exciting opportunity.
About FLEXcon and Our Industry
FLEXcon is a leading manufacturer of innovative products that cater to various industries. Our company is built on a foundation of quality, reliability, and customer satisfaction. We pride ourselves on our ability to provide customized solutions that meet the unique needs of our customers. With a strong commitment to excellence and a passion for innovation, we have established ourselves as a trusted partner in the manufacturing industry.
Job Summary
As a Customer Service Representative at FLEXcon, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise. You will work closely with our customers, technical service team, sales team, distribution centers, manufacturing, purchasing, and credit team to ensure that all customer needs are met. Your primary goal will be to maintain and grow our business at existing and new accounts while providing a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries received by phone, email, and fax, and document interactions in Salesforce.
- Recommend, quote, sample, and sell VBS products to customers.
- Document opportunities where VBS products do not meet customer requirements and validate the economic sense of pursuing custom construction via established FLEXcon guidelines.
- Professionally transfer customers to FLEXcon's technical community for further discussion.
- Manage all aspects of order fulfillment, from receipt of order to delivery and invoicing.
- Enter new orders, verify accuracy against documented procedures, and process order changes and cancellations.
- Recommend alternative product constructions if required.
- Monitor open work orders and expedite as needed.
- Proactively notify customers of late or problem orders and provide VBS product alternatives to assist customers.
- Resolve customer-specific freight and logistics issues/questions through consultation with FLEXcon's Shipping Departments.
- Use the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
- Resolve information-related customer complaints and implement corrective action.
- Confirm resolution and corrective action to customers via established FLEXcon guidelines.
- Review complaint instances and corrective actions with colleagues to prevent recurrence.
- Handle complaints for pricing mistakes, order entry errors, and customer accommodations.
- Proactively engage selected assigned accounts by initiating phone and/or email contact to better understand business applications in which FLEXcon participates.
- Assist with order entry overflow for repeat orders.
- Assist with standard price quotations overflow.
- Enter new customer information.
- Contribute to Customer Service Improvement Teams as required.
Requirements and Qualifications
To be successful in this role, you will need:
- Bachelor's degree or equivalent business experience.
- 2-3 years of previous customer service experience.
- Experience in a manufacturing environment and experience using an ERP system highly preferred.
- Excellent verbal and written communication skills.
- Ability to learn quickly and troubleshoot problems.
- Ability to work under pressure and maintain a high level of customer satisfaction.
- Collaborative team spirit and adaptability.
- Proficient in Microsoft Office Suite (including Excel).
- Experience using Salesforce.com a plus.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Ability to learn quickly and adapt to new situations.
- Troubleshooting and problem-solving skills.
- Ability to work under pressure and maintain a high level of customer satisfaction.
- Collaborative team spirit and adaptability.
Career Growth Opportunities and Learning Benefits
At FLEXcon, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:
- Develop your skills and knowledge in a fast-paced and dynamic environment.
- Work with a talented and experienced team.
- Contribute to the success of our customers and the company.
- Participate in training and development programs to enhance your skills and knowledge.
- Explore opportunities for advancement within the company.
Work Environment and Company Culture
At FLEXcon, we pride ourselves on our company culture and work environment. As a remote employee, you will have the flexibility to work from home and enjoy a healthy work-life balance. Our company culture is built on:
- Collaboration and teamwork.
- Innovation and creativity.
- Customer satisfaction and loyalty.
- Employee engagement and development.
- Fun and social activities.
Compensation, Perks, and Benefits
We offer a competitive compensation package and benefits to our employees, including:
- Competitive salary and bonuses.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at FLEXcon, you will have the chance to make a difference in the lives of our customers and contribute to the success of our company. We look forward to hearing from you!
Apply now and join our team! Apply Now