Introduction to arenaflex
Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to providing our employees with a platform to develop their skills, advance their careers, and have the time of their lives. As a leader in our industry, we are dedicated to fostering a culture of excellence, innovation, and inclusivity. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our family.
About the Role
This exciting opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Customer Service Representative, you will be responsible for a range of duties related to check processing, item processing, direct bills, and fund transfers. Your primary goal will be to provide exceptional support to our customers, ensuring that their needs are met with flexibility, grace, and a commitment to excellence.
Key Responsibilities
- Complete data entry and balancing functions with accuracy and attention to detail
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned, ensuring timely and effective resolution
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching, ensuring efficient and accurate processing
- Complete daily balancing and department closing, maintaining a high level of accuracy and attention to detail
- Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information, ensuring compliance with relevant laws and regulations
- Communicate with vendors to process fund transfers, maintaining a high level of customer service
- Understand and be familiar with outgoing and incoming fund transfer laws, ensuring compliance and adherence to relevant regulations
- Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED
- Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous customer/member service experience, with a proven track record of delivering exceptional customer experiences
- Previous banking or Credit Union experience, with a strong understanding of financial regulations and procedures
- Episys/Symitar and processing wires experience, with the ability to learn and adapt to new systems and software
Skills and Competencies
To excel in this role, you will need:
- Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
- Excellent customer service skills, with the ability to communicate effectively with customers and colleagues
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Ability to prioritize work and meet deadlines, with a strong sense of urgency and commitment to excellence
- Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
- Ability to self-motivate, with a strong sense of initiative and a commitment to ongoing learning and development
Career Growth Opportunities
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Ongoing training and development programs, designed to help you build your skills and knowledge
- Opportunities for career advancement, with a clear path for progression and growth
- A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie
Work Environment and Company Culture
At arenaflex, we are proud of our dynamic and inclusive work environment. Our company culture is built on a foundation of excellence, innovation, and respect, with a strong commitment to diversity and inclusion. As an employee, you can expect:
- A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie
- A range of employee benefits, including travel perks, health benefits, and wellness programs
- Opportunities for career growth and development, with a clear path for progression and advancement
- A commitment to diversity and inclusion, with a strong sense of respect and empathy for all employees
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you can expect a competitive salary and benefits package, including:
- A range of employee benefits, including travel perks, health benefits, and wellness programs
- Opportunities for career growth and development, with a clear path for progression and advancement
- A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie
- A commitment to diversity and inclusion, with a strong sense of respect and empathy for all employees
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and growth-oriented team, with a commitment to excellence, innovation, and inclusivity. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover a world of possibilities at arenaflex!
Apply Now