Introduction to blithequark
Imagine being part of a vibrant and diverse team that is passionate about delivering exceptional customer experiences. At blithequark, we are committed to fostering a culture of inclusivity, innovation, and excellence. As a leading player in the industry, we are dedicated to providing our customers with unparalleled service, support, and solutions. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Representative.
Why You Will Love This Role
This exciting opportunity is part of our Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for a range of duties related to payment processing, account management, and customer support. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you are looking for a role that offers variety, challenge, and opportunities for growth and development, this could be the perfect fit for you.
Key Responsibilities
- Complete data entry and balancing tasks with accuracy and attention to detail
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related accounting tasks
- Work on member cases and projects assigned by the team lead or manager
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and federal banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other types of checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing tasks
- Obtain information from members for timely and accurate processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information
- Communicate with vendors to process fund transfers
- Understand and be familiar with outgoing and incoming fund transfer laws and regulations
Essential Qualifications
To be successful in this role, you will need to have a high school diploma or GED, as well as intermediate Excel and Word skills. You should be comfortable working in a fast-paced environment, handling multiple tasks and responsibilities, and providing excellent customer service to our members.
Preferred Qualifications
Previous customer service or member service experience is highly desirable, as is experience working in a banking or credit union environment. Familiarity with Episys/Symitar and processing wires is also an asset.
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies, including:
- Strong customer service skills and ability to work with members in a professional and courteous manner
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to prioritize tasks and manage multiple responsibilities
- Strong attention to detail and ability to maintain accuracy and quality in work
- Ability to adapt to changing priorities and deadlines
- Strong knowledge of Microsoft Office software, including Word, Excel, and Access
Career Growth and Development Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and education assistance. We also provide opportunities for advancement and career progression, as well as a competitive salary and benefits package.
Work Environment and Company Culture
Our work environment is dynamic, supportive, and inclusive. We value diversity and promote a culture of respect, empathy, and understanding. We believe in work-life balance and offer a range of benefits and perks to support our employees' well-being, including flexible working hours, health and wellness programs, and employee recognition and reward programs.
Compensation and Benefits
We offer a competitive salary range of $22-35 per hour, as well as a range of benefits, including:
- Travel perks and discounts
- Health, dental, and vision benefits
- 401(k) program with company match
- Wellness programs and employee assistance programs
- Paid time off and holidays
- Opportunities for career advancement and professional growth
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have the opportunity to grow and develop in your career, with access to training and development programs, mentorship, and education assistance. Don't miss out on this opportunity to join our dynamic and growth-oriented team – apply today!
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