Introduction to blithequark and the Industry
At blithequark, we are committed to providing exceptional customer service and support in the leave management and FMLA claims handling sector. As a leader in our industry, we understand the importance of delivering personalized and efficient services to our clients. Our team is dedicated to ensuring that employees and employers receive the guidance and support they need to navigate the complexities of leave management. We are now seeking an experienced Customer Service Representative to join our team in Oriskany, NY, to play a vital role in our mission to deliver outstanding customer experiences.
Job Overview
We are looking for a highly skilled and motivated Customer Service Representative to handle intake calls for FMLA claims and leaves, determine eligibility, and provide exceptional support to our clients. This is a hybrid role that offers the flexibility of working from home with occasional in-office requirements. If you have a passion for delivering excellent customer service, are detail-oriented, and have experience in customer-facing roles, we encourage you to apply for this exciting opportunity at blithequark.
Key Responsibilities
- Handle intake calls for FMLA claims and leaves, ensuring prompt and accurate determination of eligibility
- Review new FMLA and company leave notices, acting upon them within documented timeline standards
- Complete eligibility decisions during intake calls, gathering pertinent data from employees or supporting systems as necessary
- Identify and evaluate leave specifics, making initial case decisions to approve or deny
- Perform leave follow-ups with employees, employers, or healthcare providers, including recertification of serious health conditions and intermittent claim tracking
- Communicate effectively with all parties throughout the duration of the leave via phone calls, emails, and letters
- Consistently update FML and leave applications to reflect leave status, ensuring accurate diary documentation
- Respond to employee and employer inquiries regarding the status or availability of FML and company leave
Essential Qualifications
- 1-2 years of customer service experience, phone experience, or equivalent, with a focus on customer-facing roles (including fast food, retail, or similar industries)
- High school diploma or equivalent required
- Basic computer literacy, with experience in Microsoft Office
- Attention to detail and ability to work accurately in a fast-paced environment
Preferred Qualifications
- Experience in leave management or FMLA claims handling
- Knowledge of employment laws and regulations related to leave management
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and stakeholders
- Strong problem-solving and analytical skills, with the ability to evaluate complex information and make informed decisions
Skills and Competencies
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and stakeholders. You will also need to be highly organized, with strong attention to detail and the ability to work accurately in a fast-paced environment. Additionally, you will need to be proficient in Microsoft Office and have basic computer literacy. If you have experience in leave management or FMLA claims handling, this will be considered an asset.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and ongoing support to ensure your success in the role. You will also have opportunities to develop your skills and knowledge in leave management and FMLA claims handling, with potential for career advancement within the company. Our team is dedicated to providing a supportive and collaborative work environment, where you can thrive and grow as a professional.
Work Environment and Company Culture
Our office in Oriskany, NY, offers a comfortable and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. As a hybrid role, you will have the flexibility to work from home, with occasional in-office requirements. We believe in fostering a positive and inclusive company culture, where our employees feel valued and respected. At blithequark, we are committed to creating a work environment that is conducive to productivity, creativity, and growth.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of up to $20/hr, depending on experience. As a valued member of our team, you will also be eligible for a range of perks and benefits, including comprehensive training, ongoing support, and opportunities for career advancement. Our benefits package is designed to support the well-being and success of our employees, both in and out of the workplace.
Conclusion
If you are a motivated and customer-focused individual with experience in customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and supporting our clients in the leave management and FMLA claims handling sector. With our comprehensive training, ongoing support, and opportunities for career growth, you will have the tools and resources you need to succeed in this role. Apply now to join our team and take the first step in an exciting and rewarding career at blithequark.
Apply Now