Welcome to blithequark
At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leader in the health and wellness industry, we are committed to providing exceptional customer service to our members nationwide. Our Fitness Programs are designed to support individuals in achieving their health goals, and we are seeking talented customer service professionals to join our high-volume call center team. As a Customer Service Representative, you will play a vital role in supporting our mission and ensuring that our members receive the best possible experience.
About the Role
We are looking for exceptional customer service professionals to join our team as a Customer Service Representative for our Fitness Programs. As a remote worker, you will be responsible for responding to customer inquiries, providing information, and resolving issues in a professional, accurate, and timely manner. You will be the primary point of contact for our members, and your excellent communication skills, empathy, and problem-solving abilities will be essential in ensuring that our members receive the support they need.
Key Responsibilities
- Demonstrate knowledge and understanding of all blithequark Fitness products and programs
- Answer incoming calls on our telephone system in a professional, accurate, timely, and courteous manner
- Ascertain the nature of the call and record information in the appropriate system
- Provide answers to member questions by following standard policies and procedures
- Interact in a positive, respectful manner and establish and maintain cooperative working relationships with internal and external customers
- Coordinate collection of necessary information, including member co-pays or payments when necessary
- Forward documentation to the Research Team for follow-up if an issue requires additional action
- Analyze information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
- Research unique questions using all available resources and refer difficult issues to your Supervisor for appropriate answers
- Handle all issues requiring additional action within the necessary timeframes
- Manage your time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
- Exercise strict confidentiality in all matters relating to the member experience with the Fitness program
- Attend and participate in meetings to discuss issues and foster teamwork among department personnel
- Respond to requests from other blithequark department personnel, contacting clubs and members as required
Qualifications and Core Competencies
To be successful in this role, you will need to possess the following qualifications and core competencies:
Essential Qualifications
- High school diploma or equivalent required
- One-year experience performing customer service duties; inbound call center experience preferred
- Experience in healthcare preferred
- Basic experience with MS Office
Core Competencies
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
- Ability to effectively organize, prioritize, multi-task, and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
- Ability to exercise strict confidentiality in all matters
What We Offer
At blithequark, we offer a competitive compensation package, including:
- Starting pay at $15/hour with potential to increase to $16/hour within the first year, plus merit
- Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
Remote Work Considerations
As a remote worker, you will be required to work from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).
Work Environment and Company Culture
At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on values of empathy, respect, and teamwork, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Accommodation Request
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department.
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