Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board!
About the Role
The Customer Service Representative collaborates with customers in a courteous, professional, friendly, and expert manner. As a key member of the blithequark team, you will provide top-notch service to our clients, ensuring their needs are met and exceeded. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career with a leading airline industry expert.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers as well as direct contractors for passenger lodging accommodations, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift as well as ticket lift/check
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Convey domestic/international flight records
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer care hands-on training
- Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Manage lines at ticket counter stands and ticket counters
- Clear/confirm international documents at counter in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
- Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Provide connecting passengers gate information
- Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Utilize various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Bachelor's degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
- Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
While not required, the following qualifications and skills are preferred:
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Our goal is to help you succeed and reach your full potential, while also providing you with a sense of fulfillment and satisfaction in your work.
Work Environment and Company Culture
blithequark is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. We believe in creating an environment where our employees can thrive and be their best selves, both personally and professionally. Our company culture is built on a foundation of teamwork, collaboration, and open communication, and we strive to make a positive impact on the communities we serve.
Compensation and Benefits
As a Customer Service Representative with blithequark, you can expect a competitive salary of $24/hour, as well as a comprehensive benefits package that includes:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you maintain a healthy work-life balance
- 401(k) program: available upon hire, with company contributions available after one year
- Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career with a leading airline industry expert, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing in your career. Don't miss out on this opportunity to join our team and be a part of something special. Apply now and take the first step towards an exciting and fulfilling career with blithequark!
Apply Now
Apply Now