Experienced Customer Service Insurance Assistant for Commercial Clients – blithequark Remote Team

Welcome to blithequark

Are you passionate about delivering exceptional customer service in a fast-paced remote environment? Do you thrive in a role where no two days are the same, and you have the opportunity to make a real difference in people's lives? If so, we have an exciting opportunity for you to join our team as a Customer Service Insurance Assistant for commercial clients at blithequark. As a Fortune 100 company, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers.

About the Role

In our Small Commercial Service Plus (SCSP) team, we provide support to our independent agents and customers regarding their small business insurance policies. As a Service Insurance Assistant, you will play an essential role in delivering responsive service by managing account information, preparing insurance documents, and policy files for further processing. You will be the face of blithequark, providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner.

Key Responsibilities

• Enter and retrieve information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
• Use intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
• Perform other related support duties as requested, such as answering phones, processing mail, and assisting customers.
• Uphold our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adhere to a daily schedule to help maintain phone and offline service levels.
• Identify all required forms and materials related to policy changes and certificates.
• Assist in handling various requests from agents and insureds, including completing basic policy changes.
• Interact with other departments, including underwriting, billing, and processing, to help resolve customer requests.

Qualifications

To be successful in this role, you will need to have:

• A high school diploma or equivalent.
• Minimum of 1-2 years of relevant customer service or administrative experience preferred.
• Prior Call Center/Insurance experience preferred but not mandatory.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Must be able to acquire and maintain company and department work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire-connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).

What We Offer

At blithequark, we believe that our employees are our greatest asset, and we are committed to providing a comprehensive benefits package that supports your life and well-being. This includes:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship.
• Formal training programs and workshops.
• Opportunities for career advancement and promotion.
• A comprehensive performance management system that provides regular feedback and coaching.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our employees should feel valued, respected, and supported in their work, and we are committed to creating an environment that is conducive to success. This includes:

• A dynamic and supportive work environment.
• A range of employee resource groups and networks.
• Opportunities for community involvement and volunteerism.
• A comprehensive employee recognition and reward program.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Important Notes

Please note that the following states/districts are excluded from eligibility at this time: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, Nevada, New York, Oregon, Rhode Island, Washington.

Our call center class begins on Monday, October 6, 2025. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. Training hours are between 10:00am – 7 pm EST / 7:00am- 4 pm PST, Monday through Friday. This includes formal virtual classroom instruction, assessments, and on job training. During training, individuals are also responsible for schedule adherence and are expected to actively participate in the training program.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark. We are confident that our dynamic and supportive work environment, comprehensive benefits package, and opportunities for career growth and development make us an employer of choice. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role. We look forward to hearing from you soon.

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