Introduction to arenaflex
At arenaflex, we are driven by a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, we are dedicated to making a positive impact on the lives of our members. Our Heart At Work Behaviors support this purpose, empowering every employee to play a role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
Job Overview
We are seeking an experienced Customer Service Consultant to join our team at arenaflex. As the first point of contact for our members, you will be responsible for educating them about the programs available to promote wellness, scheduling appointments with our nurses and coaches, and providing support to help them reach their health goals. If you are a compassionate and energetic individual who is dedicated to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Educate identified members about programs available to them to promote wellness
- Schedule appointments with our nurses and coaches or schedule them in a group coaching event
- Educate members on their company-sponsored incentives and review progress towards meeting their incentives
- Assist members with portal questions (password resets, registering, navigation, filling out health assessments) and promote the mobile app
- Provide a positive member experience reflective of the arenaflex values
Requirements and Qualifications
To be successful in this role, you will need to meet the following requirements:
Essential Qualifications
- A personal high-speed broadband internet connection required (100/25 mbps)
- 2 years of experience in a customer service call center environment where you supported inbound and outbound queues
- Experience promoting programs or telephonic sales is preferred but not required
- Averaged 85-100 contacts per day
- Keyboarding skills and able to type 45 WPM with 95% accuracy
- Microsoft 360 (Outlook, Teams, One Drive) experience
- Workforce management experience preferred but not required
- Avaya One X or comparable telephonic software knowledge
Preferred Qualifications
- Worked in a setting where there were contractual customer expectations, performance guarantees
- Excellent communication skills both verbal and written
- Experience supporting complex and nuanced work
- Ability to discern key points to assist with problem resolution
- Demonstrate ability to handle multiple assignments competently, accurately, and efficiently
- Ability to follow direction, multi-task, and adapt to change
- Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
- Ability to learn in an online/telework environment
Education and Pay
A high school diploma or GED is required for this role. The typical pay range for this position is $18.50 - $31.72 per hour, depending on experience, education, geography, and other relevant factors. This position is also eligible for a bonus, commission, or short-term incentive program in addition to the base pay range.
Benefits and Perks
At arenaflex, we offer a comprehensive benefits package that includes:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including online courses, workshops, and mentorship opportunities. Our goal is to help you build the skills and knowledge you need to succeed in your role and advance in your career.
Work Environment and Culture
At arenaflex, we are proud of our positive and supportive work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We value collaboration, teamwork, and open communication, and we are committed to making a positive impact on the lives of our members. If you are looking for a challenging and rewarding career with a company that truly cares about its employees and its members, we encourage you to apply for this exciting opportunity.
Conclusion
If you are a compassionate and energetic individual who is dedicated to delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Consultant, you will play a critical role in helping our members achieve their health goals and live healthier lives. With a comprehensive benefits package, opportunities for career growth and development, and a positive and supportive work environment, arenaflex is the perfect place to build a rewarding and challenging career. Apply today and join our team of dedicated professionals who are passionate about making a difference in the lives of our members!
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