Introduction to blithequark
At blithequark, we are redefining the customer service experience by creating meaningful connections with each customer. As a global leader in communications and technology, we are committed to delivering exceptional service and introducing the latest technology, services, and offers to our customers. Our team is dedicated to driving satisfaction and loyalty, and we are looking for talented individuals to join our team as Customer Service and Sales Representatives.
Job Overview
In this role, you will be the voice of blithequark, providing solutions to prospective and existing customers to optimize their service experience. You will handle new service requests, help customers get set up with the latest voice, internet, wireless plans, and devices, and address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services
- Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What We Offer
At blithequark, we offer a comprehensive compensation package, including:
- Paid training and additional resources to support success in your new role
- Competitive hourly rate starting at $16.40/hr (and up) + up to $3,000 in commissions monthly if all sales goals are met
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone
Requirements
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Ability to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service and Sales Representative, you will have the opportunity to:
- Develop your skills and knowledge in customer service, sales, and technology
- Advance to leadership roles or specialized positions, such as technical support or sales
- Participate in training and development programs to enhance your skills and knowledge
- Collaborate with other teams and departments to drive business results and improve customer satisfaction
Work Environment and Company Culture
At blithequark, we are proud of our diverse and inclusive work environment. We believe in:
- Respecting and valuing diversity in all its forms
- Creating a positive and supportive work environment that encourages collaboration and teamwork
- Providing opportunities for growth and development to all employees
- Recognizing and rewarding outstanding performance and contributions
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service and Sales Representative role at blithequark. With our comprehensive compensation package, opportunities for growth and development, and positive work environment, we believe that blithequark is the perfect place to build your career. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer service and driving business results.
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