Introduction to blithequark
Imagine being part of a global leader in communications and technology, working from the comfort of your own home. At blithequark, we are passionate about redefining customer service and creating meaningful connections with each customer. As a member of our team, you will have the opportunity to introduce the latest technology, services, and offers, while driving to meet your daily and monthly sales goals. Our goal is to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Job Overview
In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You will use creative problem-solving skills to address complex customer questions and concerns, while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Use problem-solving skills to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
- Get customers up and running with the latest products and services, such as air cards, USB devices, as well as blithequark-provided software and applications.
What We Offer
At blithequark, we offer a competitive pay starting between $16.20 to $18.87 per hour, with additional compensation up to $3000 a month when you meet your sales goals and performance expectations. You will also receive paid training from home and additional resources to support you. Our excellent benefits package includes medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. As an employee, you will also be eligible for employee discounts of up to 50% off on eligible blithequark wireless plans, internet, phone, and wireless home phone.
Work from Home Requirements
To be successful in this role, you will need:
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- A workspace that meets blithequark's work-from-home standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
- Participation in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Qualifications and Skills
We are looking for candidates with:
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours. Occasional overtime may be required.
- Strong problem-solving skills and the ability to navigate multiple tools and systems.
- Excellent communication and interpersonal skills.
- The ability to work independently in a home office environment.
Career Growth Opportunities
At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a customer service and sales representative, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you!
Company Culture
At blithequark, we pride ourselves on our company culture, which is built on values of innovation, customer focus, and teamwork. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. As a member of our team, you will be part of a dynamic and diverse group of individuals who are passionate about delivering exceptional customer experiences.
Compensation and Benefits
In addition to our competitive pay and excellent benefits package, we also offer a range of perks and benefits, including:
- A $3,000 sign-on bonus for new employees hired after January 1st, 2023, paid out as follows: $500 after 30 days, $1000 after 6 months, and $1500 after 12 months of hire.
- Employee discounts on blithequark products and services.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
Conclusion
If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a customer service and sales representative, you will be the voice of our company, working from the comfort of your own home to provide personalized recommendations and solutions to our customers. Don't miss out on this opportunity to take your career to the next level and be part of a dynamic and innovative team. Apply now and start your journey with blithequark today!
Apply Now