Unlock Your Potential as a Central Selling Associate for Flooring at Lowe's
Lowe's, a leading home improvement retailer, is seeking a highly motivated and customer-focused Central Selling Associate for Flooring to join our team on a remote basis. As a Central Selling Associate, you will play a critical role in delivering exceptional customer service, driving sales growth, and ensuring seamless execution of flooring projects. If you have a passion for sales, customer service, and the home improvement industry, we encourage you to apply for this exciting opportunity.
About Lowe's and the Role
Lowe's is committed to providing an outstanding customer experience through our products, services, and interactions. As a Central Selling Associate for Flooring, you will be the primary point of contact for customers and internal stakeholders, providing expert guidance and support throughout the sales process. You will work closely with Stores, Service Providers, and other teams to ensure that customer needs are met, and projects are completed efficiently.
Key Responsibilities
- Manage and respond to customer inquiries and service requests related to flooring projects, providing timely and accurate information to ensure customer satisfaction.
- Utilize internal selling and project management systems to obtain and verify information, communicate with stakeholders, and escalate issues as needed.
- Develop and maintain a deep understanding of Lowe's products and services, including flooring options, promotions, and installation processes.
- Collaborate with Stores, Service Providers, and peers to ensure efficient workflow, resolve issues, and drive sales growth.
- Provide feedback to leadership and peers on process improvements, customer experience, and sales performance.
- Demonstrate expertise in customer service, sales, and product knowledge to drive customer loyalty and sales growth.
- Enter, process, and track customer orders and installations to ensure timely completion and follow-up.
- Monitor order status, communicate updates, and resolve issues with customers and internal stakeholders.
Essential Qualifications
- High school diploma or equivalent required; Bachelor's degree in a related field preferred.
- Up to one year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
- If required by state or local municipality, a salesperson license or ability to obtain within 60 days of starting employment.
- Reliable internet access with a minimum speed of 20mbps download and 5mbps upload.
- Ability to work in a distraction-free environment and be accessible during scheduled work hours via email, chat, and/or telephone.
Preferred Qualifications
- Experience in the remodeling or construction industry.
- Lowe's store experience or installed flooring sales experience.
- Familiarity with MS Dynamics or similar CRM tools.
What We Offer
At Lowe's, we are committed to providing our associates with a comprehensive benefits package and opportunities for growth and development. Our benefits include:
- Competitive salary with a pay range of $16.42 - $27.37 per hour.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick leave, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge services and counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Lowe's Associate Discount and broad discount platform.
Career Growth and Development
At Lowe's, we are committed to helping our associates grow and develop their skills. As a Central Selling Associate for Flooring, you will have opportunities to:
- Develop your sales and customer service skills through training and coaching.
- Gain expertise in flooring products and services.
- Collaborate with internal stakeholders to drive sales growth and improve customer experience.
- Take on additional responsibilities and contribute to process improvements.
Company Culture and Work Environment
At Lowe's, we value diversity, equity, and inclusion, and strive to create a work environment that is inclusive and respectful. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving sales growth.
Equal Opportunity Employer
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Ready to Apply?
If you are a motivated and customer-focused individual with a passion for sales and the home improvement industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
We look forward to hearing from you!
Apply Now