Join the Disney Entertainment Television Team as an Audio Support Engineer and System Administrator
Disney Entertainment Television (DET) Marketing is seeking a highly skilled and experienced Audio Support Engineer and System Administrator to join our team. As a critical member of our post-production support team, you will work closely with FX Network's award-winning Marketing team and DET Marketing to provide technical support for our industry-standard post-production tools. If you have a passion for audio engineering, system administration, and excellent communication skills, we encourage you to apply for this exciting opportunity.
About Disney Entertainment Television
Disney Entertainment Television is a leading provider of entertainment content, including FX Networks, which produces and distributes a wide range of programming, including critically acclaimed shows and movies. Our team is dedicated to delivering high-quality content to our audiences, and we are looking for talented professionals like you to join our team.
Job Summary
As an Audio Support Engineer and System Administrator, you will be responsible for providing high-level front-line technical support for all post-production facilities, including diagnosing and resolving technical issues, and ensuring the smooth operation of our post-production systems. You will work closely with artists, creative directors, and management to provide technical support and training, and to develop relationships with key stakeholders.
Key Responsibilities
- Provide high-level front-line technical support for all post-production facilities, including diagnosing and resolving technical issues
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Assess, troubleshoot, and resolve user issues and failures
- Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs
- Orchestrate workstation management, imaging, and configuration using JAMF and Altiris
- Document knowledge in the form of knowledge base tech notes and articles
- Work with the team to plan and implement upgrades for all post-production systems
Essential Qualifications and Skills
- Expertise in Avid Pro Tools, S6 consoles, Nexis storage, and signal routing
- Knowledgeable in storage systems, including Quantum, Isilon, and Avid
- Understanding of post-production workflows, including Editing, Audio Mixing, VFX, Motion Graphics, and Print
- Strong analytical problem-solving skills
- Skilled in MacOS, Windows, and Linux operating systems
- Effectively document problems and their resolutions
Preferred Qualifications
- Knowledge and experience with reading technical drawings and documentation
- Knowledge of room acoustical layout for stereo and 5.1 mixing, speaker SPL calibration, and room tuning
- Can quickly prioritize decisions when given incomplete or conflicting information
- Highly self-directed; able to manage and (re)prioritize multiple concurrent and competing challenges and issues
- Great communication and interpersonal skills; you take pride in being able to deliver customer satisfaction
Career Growth Opportunities and Learning Benefits
At Disney Entertainment Television, we are committed to the growth and development of our employees. As an Audio Support Engineer and System Administrator, you will have opportunities to learn new skills, work with cutting-edge technology, and collaborate with experienced professionals in the industry. We offer a comprehensive benefits package, including medical, financial, and other benefits, to support your well-being and career goals.
Work Environment and Company Culture
We offer a remote work opportunity for this position, allowing you to work from the comfort of your own home. Our company culture values innovation, teamwork, and customer satisfaction. We are committed to creating a diverse and inclusive work environment that fosters creativity, collaboration, and growth.
Compensation and Benefits
The pay rate for this role in California is $24.518 to $65.68 per hour. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
How to Apply
If you are a motivated and experienced Audio Support Engineer and System Administrator looking for a new challenge, we encourage you to apply for this exciting opportunity. Please reference ECNJOBID-66-249-72-37 in your application.
Conclusion
We are seeking a highly skilled and experienced Audio Support Engineer and System Administrator to join our team at Disney Entertainment Television. If you have a passion for audio engineering, system administration, and excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and become a part of our success story!
Apply Now