Introduction to Walmart and the Role
At Walmart, we are committed to helping people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. We are currently seeking an experienced and highly motivated Asset Protection Operations Coach Trainee to join our team. In this role, you will be responsible for detecting, deterring, investigating, and resolving violations of company policies and criminal activities, as well as managing facility-level training and execution of asset protection, safety functions, and claims and receiving procedures.
Key Responsibilities
As an Asset Protection Operations Coach Trainee, you will be responsible for a wide range of tasks, including:
- Detecting, deterring, investigating, and resolving violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities
- Conducting investigations relating to the operations and policies of the company, obtaining evidence, taking statements, writing case reports, and providing courtroom testimony, as needed
- Participating in collaborative efforts with other investigative entities to prevent and resolve criminal activities
- Monitoring safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends, and developing and implementing solutions to prevent accidents
- Managing facility-level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, and operational controls
- Identifying gaps in expectations versus training levels, determining training needs, and developing and delivering the training where needed
- Managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims and merchandise deliveries, and maintaining necessary documentation and reporting
- Modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model and managing and supporting customer service initiatives
- Driving the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved
- Providing supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, and providing associate recognition
- Leading and developing teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating with all levels of associates, and introducing and leading company change efforts
Essential and Preferred Qualifications
To be successful in this role, you will need to meet the following essential qualifications:
- Meet applicable state requirements to work in Asset Protection, such as minimum age, specialized training, certification, and/or licensing
- Associates will be required to attend and successfully complete all job-required trainings and assessments
Preferred qualifications include:
- Bachelor's Degree in Business, Criminal Justice, or related field
- Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing
- Investigative experience
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong leadership and management skills, with the ability to lead and develop teams effectively
- Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of associates and external partners
- Strong analytical and problem-solving skills, with the ability to analyze data and develop and implement effective solutions
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong attention to detail, with the ability to maintain accurate and detailed records
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop their careers. As an Asset Protection Operations Coach Trainee, you will have access to a wide range of training and development opportunities, including:
- Comprehensive training programs, including on-the-job training and formal classroom instruction
- Opportunities for advancement, including promotions to leadership roles
- Access to a wide range of career development resources, including mentorship programs and career counseling
- Opportunities to work on high-visibility projects and initiatives, with the potential to make a significant impact on the business
Work Environment and Company Culture
At Walmart, we are committed to creating a positive and inclusive work environment, where all associates feel valued and supported. Our company culture is built on a foundation of respect, integrity, and accountability, and we are committed to maintaining the highest standards of ethics and compliance. As an Asset Protection Operations Coach Trainee, you will be part of a dynamic and fast-paced team, with opportunities to work collaboratively with associates at all levels of the organization.
Compensation, Perks, and Benefits
At Walmart, we offer a competitive salary and benefits package, including:
- Multiple health plan options, including vision and dental plans for you and your dependents
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more
- Associate discounts in-store and online
- Education assistance for associates and dependents
- Parental leave pay during military service
- Paid time off, including vacation, sick, and parental leave
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Conclusion
If you are a motivated and experienced professional, with a passion for asset protection and loss prevention, we encourage you to apply for this exciting opportunity. As an Asset Protection Operations Coach Trainee, you will be part of a dynamic and fast-paced team, with opportunities to make a significant impact on the business. Don't miss out on this chance to join our team and start your future with Walmart. Apply now!
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