Introduction to Blithequark
Are you ready to take your career to new heights and make a real impact in the airline industry? Blithequark is a leading provider of airline customer service solutions, and we are excited to announce an exceptional part-time remote opportunity for an experienced Airline Customer Service Agent at DFW Airport. As a valued member of our team, you will play a critical role in ensuring the timely delivery of cargo shipments, luggage, and on-time flights while operating safely and securely.
About the Role
As an Airline Customer Service Agent with blithequark, you will be responsible for greeting and assisting customers, preparing documentation, and ensuring proper communication, internally and externally, for import operations. This is an exciting opportunity to work with a dynamic team and contribute to the success of our operations. With a competitive compensation package, including a salary of $17.00 per hour, you will be rewarded for your hard work and dedication.
Key Responsibilities
- Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
- Travel to the Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
- Notify brokers or freight forwarders on the Master Airway Bill (MAWB) of shipment arrivals at the warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document the method of payment.
- Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
- Assist in the completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted and confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipments are abandoned by consignees.
- Data capture AWB information into the airline system(s).
- Manifest flights based on information received from the warehouse.
- Print flight manifests, cargo pallet messages, deadload, and NOTOC, and deliver to the aircraft.
- Verify post-flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import, and/or Export Statistics).
- Answer incoming calls and respond to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA, and United States regulations.
Essential Qualifications
To be successful in this role, you must meet the following essential qualifications:
- Must be at least 18 years of age.
- Must possess a clean driving record and a valid driver's license.
- Must provide proof of the legal right to work in the United States.
Preferred Skills and Qualifications
In addition to the essential qualifications, we are looking for candidates with the following preferred skills and qualifications:
- Typing skills with the ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisors or lead agents.
- Ability to work as an effective team member.
- Ability to obtain a U.S. Customs seal and license to drive on the Airport Operational Area (AOA).
- Office skills, including file maintenance, basic computer knowledge, answering telephone quickly, and the ability to multi-task.
Physical Requirements and Working Conditions
This role requires the following physical requirements and working conditions:
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Perks and Benefits
At blithequark, we offer a range of perks and benefits to support your career growth and well-being, including:
- Access to up to 50% of earned wages when you need it through the myWisely app or the Daily pay app.
- On-the-spot awards offered through the Awardco Platform, including gift cards and more.
- Multiple options for both full and part-time employees for quality medical care.
- Travel discounts, pet insurance, discount shopping, and more through our employee extras program.
- Wellness programs offered to all employees to help you stay healthy and improve your life.
- A 401k program with company match to help you invest in your future.
- Opportunities for internal mobility and transfers to help you grow and develop your career with us.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the career growth and development of our employees. As an Airline Customer Service Agent, you will have access to a range of training and development opportunities to help you build your skills and knowledge. Our team is dedicated to providing exceptional customer service, and we are looking for talented individuals who share our passion for delivering outstanding results.
Work Environment and Company Culture
Our work environment is dynamic and fast-paced, with a focus on teamwork and collaboration. We are a diverse and inclusive organization, and we welcome applications from all qualified individuals. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We are proud of our reputation for delivering exceptional customer service, and we are looking for individuals who share our values and are passionate about making a difference.
Conclusion
If you are a motivated and customer-focused individual with a passion for the airline industry, we encourage you to apply for this exciting part-time remote opportunity with blithequark. As an Airline Customer Service Agent, you will play a critical role in ensuring the success of our operations and delivering exceptional customer service. With a competitive compensation package, opportunities for career growth and development, and a range of perks and benefits, this is an opportunity not to be missed. Apply now to join our team and take your career to new heights!
Apply Now