Location: Remote, 9AM to 6PM EST
Type: Full-time
About the Company
Our client is an innovative B2B e-commerce brand focused on providing high-quality products to businesses at scale. The company values agility, creativity, and collaboration, creating an environment where team members can contribute across multiple functions. With a clear focus on growth and operational excellence, they strive to deliver exceptional service and seamless fulfillment to their business customers.
Role Overview
We are seeking a proactive and detail-oriented E-Commerce Fulfillment & Customer Service Specialist to join the team. The role is responsible for managing day-to-day fulfillment operations and ensuring excellent customer support. The ideal candidate is independent, organized, and capable of handling multiple responsibilities while supporting the team in achieving operational goals.
Key Responsibilities
- Manage order fulfillment operations including coordination with warehouses, shipping carriers (UPS, FedEx), and tracking deliveries.
- Handle e-commerce customer service inquiries, including order issues, returns, and claims with shipping carriers.
- Support wholesale and B2B client shipments, ensuring timely and accurate deliveries.
- Collaborate with the operations team to optimize processes and improve efficiency.
- Identify potential issues proactively and resolve them independently to maintain smooth workflow
- Maintain high standards of data accuracy in order management systems.
- Assist in implementing new tools or platforms to enhance e-commerce operations and customer experience.
Requirements
Ideal Candidate
- Proven experience in e-commerce fulfillment and customer service roles.
- Strong organizational and multitasking skills; able to wear multiple hats in a dynamic environment.
- Comfortable taking initiative and working independently with minimal supervision.
- Familiarity with Shopify, warehouse management systems, and shipping logistics is a plus.
- A team player who can contribute to process improvements and operational efficiency.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO after three months probationary period
- Full-time, EST hours, Remote
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