Job Description:
• Serve as the PMO for People Operations, providing clear visibility into priorities, dependencies, risks, and progress across initiatives.
• Lead complex, cross-functional work including service migrations, operating model changes, and platform or process enhancements.
• Establish execution discipline through governance models, operating rhythms, and executive-level stakeholder communication.
• Partner closely with People Ops leadership, Service Delivery, HRIS, IT, and Analytics to align strategy with execution.
• Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery.
• Oversee enablement of People Ops technology, with ServiceNow as a core platform supporting workflows, knowledge, SLAs, reporting, and automation.
• Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization.
Requirements:
• 10+ years of experience in People Operations, HR Transformation, Shared Services, Enablement, or Enterprise PMO roles.
• Proven success leading complex, cross-functional initiatives with senior and executive stakeholders.
• Strong PMO and execution leadership skills, including governance design and dependency management.
• Hands-on experience with ServiceNow in an HR or service delivery context.
• Experience building or scaling knowledge management, operational excellence, and process optimization frameworks.
• Strong written and verbal communication skills.
• Comfort operating at the intersection of people, process, and technology.
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses
• Stock options
• Equipment allowances
• Wellness programs
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