Role Overview
The Director of Client Success is a critical leadership role that requires a keen focus on the needs of customers. This position has a significant impact on the strategic direction and execution of the company's client success initiatives. The Director is empowered to make strategic decisions that shape the company's product vision, customer engagement strategies, and overall business growth.
What You Will Do
Develop a team focused on customer success management and revenue retention, cultivate product vision and prioritize roadmaps, participate in product design and product management, define and optimize customer lifecycle, and sustain business growth and profitability.
Why It Might Be a Fit
The ideal candidate will have strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams. They will also have experience with distributed teams, working across multiple teams, and Scaled Agile Framework (SAFe).
Requirements
- Minimum bachelor's degree, preferably in Health Services or Business or a related field
- Minimum 5+ years insurance experience required, preferably health insurance experience in the self-insured plan arena
- Required licensures, professional certifications, and/or Board certifications as applicable
- Strong management presence and leadership ability
- Experience with distributed teams
- Experience with working across multiple teams
- Experience with Scaled Agile Framework (SAFe)
- Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing is beneficial
Benefits
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year
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