Customer Support Representative (Remote, Part-Time - Weekend)
We are a rapidly expanding, family-owned company seeking a remote, part-time Customer Support Representative to join our team! Our innovative online platform offers an over-the-counter dental product and solution that enhances the quality of life for denture wearers. This role has potential for growth, and to transition into a full-time position.
Responsibilities
- Answer and make customer calls to provide product application guidance, step-by-step assistance, and support with order placement.
- Troubleshoot and resolve product or application issues, concerns, and complaints.
- Meticulously document and update customer follow-up records.
- Collaborate with the team to deliver exceptional customer service.
- Manage social media advertising and engagement.
Required Skills for the Position
- Strong work ethic and integrity
- Initiative, reliability, dependability, resourcefulness, and a "can-do" attitude
- Extremely organized, and high attention to detail
- Excellent written and verbal communication
- Computer literacy, with the ability to learn new platforms quickly
- Strong ability to prioritize and multitask in a fast-paced environment
- Positive, friendly, cheerful, and professional demeanor
- Ability to build rapport with both customers and team members
- Sound judgement, intuition, and decision-making skills
- Confidence, with the ability to take instruction and be coached
- Stable high-speed internet and a dedicated workspace free of noise and distractions
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Work from home
Shift:
Work Location: Remote
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