About careerzynith – Pioneering the Future of Retail Technology
careerzynith is a fast‑growing, award‑winning technology company that powers the world’s biggest retailers with innovative solutions designed to connect brands with the youth market. Recognised on the Sunday Times Tech Track 100 in 2020 as one of Britain’s fastest‑expanding private tech firms, careerzynith combines cutting‑edge data analytics, media‑scheduling platforms, and a culture of relentless innovation to deliver measurable ROI for our clients while creating an empowering workplace for our people.
Our mission is simple yet ambitious: to transform the way retailers engage with the next generation of shoppers, turning data into insight, insight into action, and action into lasting brand loyalty. As we expand our footprint across the United States, we are looking for a passionate, organized, and customer‑centric professional to join our US‑focused support team.
Equity, Diversity & Inclusion at careerzynith
At careerzynith, diversity isn’t a buzzword – it’s a core business driver. We are committed to building an inclusive environment where every voice is heard, every perspective is valued, and every employee feels safe to bring their authentic self to work. Our transparency around equity, diversity, and inclusion (ED&I) is reflected in publicly shared commitments, internal statistics, and ongoing training programs. We recognise that talent from under‑represented groups often self‑select out of the hiring process unless they meet every single criterion. That’s why we actively encourage candidates of all backgrounds to apply, even if you feel you don’t meet every listed requirement.
If you need any accommodations during the application process, please email us at [email protected]. We will work with you to ensure a smooth and supportive experience.
Why This Role Matters – The Impact You’ll Have
As a Customer Support Executive at careerzynith, you will be the frontline champion for our US‑based B2B clients. You will own the end‑to‑end media‑scheduling workflow, ensuring that campaigns launch on time, assets are correctly managed, and any technical hiccups are resolved before they affect performance. Your work will directly influence client satisfaction, campaign ROI, and the overall reputation of careerzynith as a trusted partner in the retail technology ecosystem.
Key Responsibilities
- Internal Support Ownership: Manage day‑to‑day support tasks, including media scheduling, offer creation, and campaign administration.
- Campaign Coordination: Collect creative assets, confirm booked dates, and send approval communications to brand stakeholders.
- Offer Management: Schedule boosted offers, generate additional promotional offers, troubleshoot code issues, and monitor inventory levels for image‑based offers.
- SLA Compliance: Track progress against Service Level Agreements, ensuring all tasks are completed within agreed timelines.
- Client Relationship Management: Serve as the primary point of contact for US clients, providing proactive updates and addressing any concerns related to media campaigns.
- Cross‑Functional Collaboration: Partner closely with Design, Customer Success, Advertising, and Product teams to deliver seamless campaign experiences.
- Process Improvement: Identify bottlenecks, suggest workflow enhancements, and contribute to the continuous improvement of support processes.
Essential Qualifications
- Proven experience supporting B2B or B2C clients in a technology‑driven environment.
- Exceptional time‑management and organizational abilities, with a track record of handling multiple concurrent projects.
- Demonstrated ability to work collaboratively across internal teams, fostering open communication and shared ownership of outcomes.
- Comfortable thriving in a fast‑paced, high‑growth setting where priorities can shift quickly.
- Strong written and verbal communication skills, with an emphasis on clarity and professionalism when interacting with clients.
Preferred Qualifications & Nice‑to‑Have Skills
- Hands‑on experience with project‑management tools such as Asana.
- Familiarity with CRM platforms, particularly Salesforce, for tracking client interactions and campaign data.
- Basic understanding of digital advertising concepts, media buying, and promotional code mechanics.
- Previous exposure to remote‑first work environments and distributed team dynamics.
Core Skills & Competencies
- Analytical Mindset: Ability to interpret campaign data, spot anomalies, and propose corrective actions.
- Customer‑Centric Attitude: A genuine desire to help clients succeed and a proactive approach to problem‑solving.
- Tech Savvy: Comfortable navigating multiple software platforms, learning new tools quickly, and troubleshooting technical issues.
- Attention to Detail: Precision in handling assets, dates, and codes to avoid costly errors.
- Adaptability: Flexibility to adjust to evolving business needs, new product releases, and shifting market demands.
Compensation, Perks & Benefits
careerzynith offers a market‑competitive salary package that reflects your experience and the value you bring to the team. In addition to base pay, you will enjoy a comprehensive benefits suite designed to support your health, wellbeing, and professional growth:
- Unlimited Paid Holiday: Take the time you need to recharge – we trust you to manage your workload responsibly.
- Remote‑First Work Model: Choose the environment where you perform best, whether that’s a home office, coworking space, or occasional on‑site collaboration.
- Flexi‑Time & Flexi‑Friday: Finish early on Fridays (as early as 1:30 pm) to enjoy a longer weekend.
- Wellness Programme: Access to gym memberships, wellness challenges, a mental‑health first aider, and a health‑cash plan.
- Home‑Office Stipend: £200 allowance to equip your remote workspace with ergonomic furniture, monitors, or other essentials.
- Partner Discounts: Exclusive savings on products from leading global brands such as Google, Apple, Ted Baker, GymShark, Domino’s, and Uber.
- Learning & Development Budget: Annual budget for courses, certifications, coaching workshops, and conferences to accelerate your career.
- Career Progression Path: Clear roadmap for advancement into senior support, operations management, or client‑success leadership roles.
- Recognition & Awards: careerzynith is proud to be an accredited “Great Place To Work” organization across multiple categories, reflecting our commitment to employee satisfaction.
Career Growth & Learning Opportunities
At careerzynith, your development is a priority. You will have regular one‑on‑ones with senior leadership, mentorship from experienced colleagues, and access to a curated library of learning resources. Whether you aim to deepen your expertise in media operations, transition into product management, or eventually lead a global support team, careerzynith provides the tools, training, and internal mobility to help you achieve those goals.
Work Environment & Culture
Our culture is built on transparency, accountability, and a shared passion for innovation. We celebrate diversity through employee resource groups, inclusive events, and a commitment to open dialogue. The remote‑first model encourages autonomy while maintaining strong team cohesion through virtual coffee chats, quarterly in‑person meet‑ups, and collaborative project sprints.
Every employee at careerzynith is encouraged to bring their whole self to work. We believe that diverse perspectives drive better products, stronger client relationships, and a more vibrant workplace. If you thrive in an environment where ideas are welcomed, feedback is constructive, and success is measured by collective impact, you will feel right at home.
Application Process
Ready to join careerzynith and make a tangible difference for leading retailers across the United States? Follow these steps to apply:
- Prepare an up‑to‑date résumé highlighting relevant B2B support experience, project‑management tool proficiency, and any exposure to digital advertising.
- Craft a concise cover letter that explains why you’re excited about the Customer Support Executive role and how your unique background aligns with careerzynith’s values.
- Submit your application through our online portal. If you encounter any accessibility barriers, please email [email protected] for assistance.
- Shortlisted candidates will be invited to a virtual interview series, featuring a mix of competency‑based questions, scenario simulations, and a cultural fit discussion.
- Successful applicants will receive an offer package, onboarding schedule, and a welcome kit to set you up for success from day one.
Join careerzynith – Shape the Future of Retail Tech
If you are a proactive problem‑solver with a passion for delivering exceptional client experiences, we want to hear from you. At careerzynith, you will be part of a dynamic, purpose‑driven team that values creativity, collaboration, and continuous improvement. Apply today and help us empower retailers, delight consumers, and build a career you can be proud of.
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