Join the Pion Team: Empowering Innovation in Customer Support
Pion is a trailblazing technology company that's making waves in the industry by connecting the biggest retailers with the youth market. Featured in The Sunday Times Tech Track 100 2020, we're proud of our achievements and committed to continuous innovation. As we continue to grow and expand our US offering, we're on the lookout for a talented Customer Support Executive to join our dynamic team.
A Little Bit About Us...
At Pion, we're passionate about creating an empowering workplace that values diversity, equity, and inclusion. We're dedicated to fostering a culture that's defined by our people, and we're proud to be an accredited 'Great Place To Work' company. Our commitment to ED&I is reflected in our transparent internal statistics, and we welcome applications from individuals who bring unique perspectives and experiences to the table.
Job Overview: Customer Support Executive
As a Customer Support Executive, you'll play a vital role in ensuring that our clients and brands have a seamless experience when utilizing our B2B services. You'll be the primary point of contact for internal support tasks, client communication, and cross-collaboration with internal teams. If you're a motivated and organized individual with a passion for delivering exceptional customer support, we'd love to hear from you.
Key Responsibilities:
- Ownership of Internal Support Tasks: Manage media scheduling and offer management, ensuring timely completion and adherence to agreed SLAs.
- Scheduling Booked Media Campaigns: Coordinate with clients and internal teams to collect assets, confirm booked dates, and send approvals.
- Offer Management: Handle requests for scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers.
- Client Communication: Maintain strong relationships with clients, communicating effectively around booked media campaigns and resolving any issues that may arise.
- Cross-Collaboration: Work closely with internal teams, including Design, Customer Success, and Advertising, to ensure seamless delivery of our services.
Essential Qualifications:
We're looking for someone with a strong background in customer support, preferably in a B2B or B2C environment. You'll need to have:
- Experience working with clients, responding to their needs, and resolving issues in a timely manner.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- A proven track record of working collaboratively with internal teams to achieve common goals.
- Experience working in a fast-paced environment, adapting to changing priorities and circumstances.
Preferred Qualifications:
While not essential, experience with Asana and Salesforce is highly desirable. If you have a background in using these tools, you'll have a competitive edge.
What We Offer: Life at Pion
At Pion, we're committed to creating a work environment that's conducive to your well-being and success. Here are just a few benefits you can expect:
- Competitive Salary: We're offering a competitive salary that reflects your skills and experience.
- Unlimited Holiday: We believe in promoting a healthy work-life balance, so we don't cap the number of paid time off days you take.
- Remote First Working Environment: You're not obligated to come into the office; you can choose the environment that works best for you.
- Flexi-Time: Enjoy flexible working hours, including Flexi Friday, which gives you the opportunity to finish at 1:30 pm.
- Focus on Welfare: We prioritize your well-being, offering gym memberships, wellness challenges, mental health first aider, and health cash plan.
- Incredible Partnership Discounts: Take advantage of exclusive discounts with top brands like Google, Apple, Ted Baker, GymShark, Domino's, and Uber.
- Personal Development: We're committed to your career growth, offering learning budgets, coaching workshops, and progression plans.
- £200 Work from Home Set Up Allowance: We'll help you set up your home office with a £200 allowance.
Ready to Join the Pion Team?
If you're a motivated and organized individual with a passion for delivering exceptional customer support, we want to hear from you. Don't worry if you don't tick every box – we value your uniqueness and welcome applications from individuals who bring diverse perspectives and experiences.
Due to the high volume of applicants, we can only respond to shortlisted candidates. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organization planning, and related purposes.
Apply Now and Take the First Step!
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you to join our team. Apply now and start your journey with Pion!
Apply Now